PetflowReviews of petflow.com

Stop emailing me after I have unsubscribed. Makes me want to never buy from you sgain!

I placed an order for two cases from Petflow. The cases arrived in a flimsy box, half a foot of airspace between cases and top of box. This airspace was "filled" with 2 lettersize pieces of plastic that had a modest fill of air. That is, there was still half a foot of airspace between cases and top of box. When the order arrived, the box had some bashes. Opened it up and one of the cans had escaped the case and was rolling abound on the bottom. The 12 cans in the top case were all dented so badly that they had huge bashed in creases in them. Another can in the bottom case met a similar fate. Several other cans in the bottom case had assorted dents but at least these were not as bad. I called Petflow right away, and they said they would send a replacement case for free. This time it was well packed and arrived dent free. As there was a 13th can from my order that was too dented and creased, they said they would give me a credit on shipping for my next order. What??? Wait. What?? A 2 case order meets the price requirement for free shipping. And there is not going to be a next order. There will never be a "next order" for Petflow. As Scotty famously said - fool me once shame on you. Fool me twice shame on me.

No matter how many times I cancel the autoship it keeps coming back. I thought it was done once and for all but now 6 months later I received a new shipment. The service used to be fine but I can get the dog food cheaper locally -- and no shipping charges-- and I would prefer to support local business anyway.

They don’t want to ship my item for my cat they cancel my order without notifying me

This was not a good experience. I am a regular customer who has been happy until last monday. This order got screwed up from the moment I hung up the phone. My cat was out of his fromms for three days And we never received his greenies. It wasn't easy putting up Bailey as he is a spoiled brat. It was a stressful week!!!

Doesn't get orders correct. Last two orders were not correct. Called to complain, but PetFlow did nothing but empty promise.

ordered product. they said fed ex couldn't ship here never had problem before didn't get back to me then fed ex shipped to different state

Order was sent to the wrong address. Called customer service and had it corrected. Second shipment was also sent to the same wrong address. Shouldn't be that difficult to get it right