PetflowReviews of petflow.com

I received to 30# bags of food in one box that was broken and one of the bags had a slash in it and some food was coming out when I received it. I wanted to return that bag, but never did.

My puppy lives this food. It is the only food he will eat besides the cats food. But it too almost two weeks to receive it.

ordered dog food and it took over 7 days to receive. I was told because of too many people ordering in Jan...bad reason..

I am normally very happy with Petflow and the variety of products they have is amazing. I got a recent email from Petflow announcing a clearance sale, I immediately loaded my shopping cart. When I had enough for free shipping, I went to submit and kept getting error messages. I even phoned Petflow customer service and was told they were aware of the problem and were working on it, to keep trying. I expressed I was concerned that by the time I got through, the products I ordered would be out of stock. I was told that would not be the case. I finally got through, submitted the order and over the next several days received updates on the order, always listing every item I ordered via email and also checking the website orders. It was not until a week later that I learned 2 of the items I ordered multiples of, were "out of stock." I was really disappointed. There was no remedy offered, other than, of course, refunding my payment for these. I was hoping at least that they would offer the product to me at the sale price when it became available or a similar item. That was disappointing & I emailed Customer Service, but got no response. Now, saying all that, I enjoy Petflow, and my dog definitely enjoys getting a box of treats when it arrives. The prices are great, and when they do have a sale, it is great to get those deals, even though you can only get 3 of those items usually, but that just means more people can have a chance at these. I like that there are so many items that are made in the USA and it gives a chance to try new items and flavors for our dog.

My pet has been prescribed Hill's Prescription Diet dog food. The third party VetSource already had my prescription approval from my Veterinarian. They had sent the information over to PetFlow and their system was not receiving it. I called VetSource after my third notification from PetFlow that my prescription has not been approved. They had in fact approved it 2 weeks prior and sent all information over to PetFlow. Their system has flaws that seems to not update or accurately receive information from their provider. My pet's food would not have been shipped if I wouldn't have called PetFlow and asked them to manually check their system. This is very frustrating since my pet has to have this specific food and it cannot be ordered anywhere local. However, they food did promptly ship and was accurate upon arrival. PetFlow should invest some time into improving their systems and all would be great!

Ordered my 30 lb bag of Merrick Dog Food, upon opening the two upper corners of the bag were torn and food was laying throughout the box. No damage to the box, so I suspect the Petflow workers throwing the bag into the box caused the damage. I will hold off on auto delivery for a while. I must say that when I called, a new bag was offered with no problem.

I had ordered two large 30lb bags of dog food along with some other goodies for my dog. The prices were great, and everything was in stock! My usual site was out of stock for the longest time. Everything was great, except for the packaging. The box was not taped well, and part of it was open. One of the dog food bags was ripped, with most of it spilled out. Those are my only complaints.

Order was placed on 12/31, shipped on 1/2 and delivered on 1/7 which is reasonable. Order process and prices were great. Tracking provided was very user friendly. The package however, was opened already when I received. The box was severely damaged.