PetflowReviews of petflow.com

I have only recieved half of my order. I am patiently waiting for the second half.

recent shipments have arrived more than a week after they were shipped. This time I had to go to the feed store and buy more TOTW then had to order from Amazon. I will likely order from amazon from now on as I get 2 day free shipping, pay no sales tax, and I get their food in 2 days at a less expensive price for each 29 pound bag.

The service was fine, but I don't understand why I received promotional discount cards for non-pet related services--one for food delivery and one for wine? I don't appreciate unrelated, unsolicited promotions in my delivery.

The advertisement was not accurate and I didn't get the discounts promised.

as I have said in last review, your website is way too busy. First time customers have great difficulty being "accepted" as new customers. Lastly, way too many emails

This was my first time using petflow. For some reason, when checking out, it kept saying something was wrong -- I think I had a typo. When I finally got it to go through, the promo code didn't go through. I immediately called and the rep stated that I could not use the promo code (sent him the link) because the coupon "was not from their website." He gave me a coupon from their website, which was nice, but a less percentage than what I originally had. Tried to attach a screenshot here but it doesn't allow it. Product arrived on time and in ok condition. Not sure if I would use them again.

I placed my order - everything appeared in stock. Received an email stating my order would be shipped from a different facility and would take a few days longer. Received another email saying some of order is out of stock and accidently charged credit card which will be refunded. I replied with questions as to if that part of my order had been cancelled or just delayed as my pets still need to eat and I needed to plan appropriately. NEVER received a response. Seriously considering ordering from a different online place as I need to be able to count on getting my order or at least a response to my questions.

I can't believe how long it took to receive my order. I placed my order on January 16th. It just showed up today, the 28th. Place your orders well in advance of when you need them! I received an email notification that Petflow was unable to verify my prescription from the vet. I called my vet and they said they had already sent it in. Then I had to call Petflow's third party prescription verification company to dispute this. It got resolved but I am sure this held up the order.