PetflowReviews of petflow.com

I've used PetFlow before- without issue- which is why I wanted to do it again this time. I recently moved, and thought the new address might be causing you trouble, but I used an identically-formatted address with a different FedEx shipment placed after yours to buy some art online and it was delivered without incident 4 days ago. I've been talking to Janna sporadically, but nothing has happened- you guys still have my money, and, because the food still hasn't arrived, I've been forced to spend additional money on dog food at the local store. It's very frustrating. Someone at FedEx keeps refusing to deliver the order, and I don't know why. The tracking info says that the order has been "refused by recipient" (order #933009, tracking # 267225918119276), but I work from home, and can assure you that I was never presented with an opportunity to refuse it. Certainly, if I had been presented that opportunity, I would have chosen to keep the dog food. My best guess to account for all of this relates to the fact that I'd first placed order #933008 (tracking # 267225918112222), and then called shortly thereafter because I wanted to get the gluten free variety of my dog's Blue Buffalo food. We cancelled the initial order, and I think that the second order was then also accidentally cancelled in relation to it. I'd contacted PetFlow when I realized that first happened on the 29th, and it was supposed to have been redirected back to me. Janna told me we'd fix it, but the next day, the tracking info said that the shipper wanted it back. I expected this food to have arrived over a week ago, and it still hasn't. In other negative consumer experiences, I've been offered some sort of recompense, or a perk to ease my frustration, and at this point, I wouldn't think it unreasonable if PetFlow should extend themselves in some way to make it apparent to me that they value my business and are sorry I'm having a negative experience. Thus far, I've been left without understanding of why I haven't gotten the food, why they aren't doing more to fix it, and why I should continue to buy from them.

I receive coupon codes almost weekly, but they are only for new customers. I have a standing order to be shipped every month for my dog's food, but not once have they offered they offered any sort of discount for customer loyalty.

I received the pet lights as stated. They only lasted a few days. They got smashed and destroyed by the dogs. I left them on their collar as I did another brand(which held up) and these were destroyed. Needless to say I am not satisfied with them.

food arrived when it was suppose to but the bag was busted open in the box and dog food was everywhere. very poor packaging

Wow! mis-information by the person who took my order. Asked a simple question on delivery time 2 days. Well it took a full week. Be up front with a first time buyer.

The spoil box was a bit of a disappointment. Grab bags are supposed to have about double the retail value. I checked and I could have bought what was in the box off of your site for the same $25 or so. And i wouldn't have picked a toy that was too big for my pugs.

i tried to use a 10 off coupon i recieved in the mail and could not only for new customers not happy about it dont think its fair do you petflow want loyal customers or what.

Although I finally received my goods ordered via their website, I needed to call to find out why the order was delayed. Communication by email was non-existent, and reaching them by phone difficult. I left messages that were not returned, and had to repeatedly call until I could reach a live human being. I won't order from them again, it isn't worth the time it took.