PetflowReviews of petflow.com

Quick simple. That's great 👍

Petflow is a reputable company that is one of the few that sells the brand of dog food I like. The only issue I had was the delivery (FedEx NEVER delivers when they say they will) and the package itself had paper tape that was starting to pull away from the box. If I had gotten a larger bag of food, it would definitely burst open. Better taping needs to happen to avoid disasters.

They were quick to ship the dog food we needed. I am astounded at how much more my dog food went up in price. I called Pet Flow and really did not get a satisfactory answer. I believe that the price of the bag went up from $43 to $56. Despite their answer that the cost of ingredients went up, I think this increase is way over the top and I as a long time customer feel cheated.

You could get five stars if you would do something about those crappy boxes shipments come in. Half open, falling apart. Ridiculous.

Service is great and if i call in for help they are very responsive. The website is sometimes difficult to navigate- example- deleting one credit card and adding another when you have automatic shipments scheduled. The system won’t do it. But calling in was successful. Also if an automatic shipment is scheduled for early in a month the system will change the shipment date and move it up and send it at the end of the preceding month. That’s a problem if using a debit card and a big shipment can create an overdraft on bank accounts that only get deposits on the first of each month. They get low by the end of the month- thus the possibility of overdraft for an unexpected shipment.

The site is easy to use and order products.

Great service, items always arrive on time . My only reason for a 4 rather than a 5 star is that I can’t auto ship prescription cat food.

great prices and selection and fast delivery