PetflowReviews of petflow.com

First order was great. Too many emails

I do like the site and how its laid out, it makes it easy to find what i need. My biggest issue right now is to get certain discounts you need to do Autoship on products, and claims you can cancel the auto ship feature by login in again. Well I'm struggling hard to cancel the auto ship feature, it will not let me cancel it at all. To me this isnt a funny trick for sites to do. All i can do is keep pushing the shipping date out so they dont charge me.

UPDATE: PetFlow made multiple attempts to contact me after seeing the original, rather scathing review. Not recognizing the number, I didn't answer, but when they left a message, I called them back. The customer service rep promptly deleted the auto-shipment for me (my bone of contention) with zero hassles. It was explained to me that many of their users kept accidentally deleting their auto-shipments, and that's why a call is now necessary. I suggested they look at their UI as a culprit (I personally find it a bit awkward, and I worked in IT for over 20 years - plus I am a hard core online shopper), and was basically told it wasn't their UI, but that their typical user base was just too technologically unsavvy. I can't help but wonder why (1) you can't delete a credit card, as they could simply hold shipments until a valid source of payment is provided. PetFlow could send an automated warning e-mail to that effect a week before the auto-ship date - I know Amazon does something like this, or (2) why they can't do a large nag screen before auto-shipment deletion ("This will permanently delete your ENTIRE auto-shipment program, are you SURE you wish to proceed?"). They could alternatively allow for an empty "placeholder" auto-shipment. They could save a list of cancelled auto-shipments with an option to reactivate. Or hey, the customer could just make a NEW auto-shipment, which doesn't take long in the first place - unless perhaps the customer has a menagerie or small zoo. Since PetFlow was so prompt in proactively responding to my post, I've upgraded them to 4 stars. As detailed, I think there are plenty of viable workaround options that would be an improvement and offer greater convenience. Overall, PetFlow IS a solid company in terms of offering a broad variety of quality pet products, providing customers exactly what they ordered, and delivering it in a timely fashion. So long as you are aware that auto-shipments CANNOT be cancelled unless you call them during business hours - and you're fine with that - you'll find PetFlow is a 5 star company to deal with. Original Review: The one star is for their unethical practices when it comes to cancelling an auto-shipment. Basically, if you click cancel, it directs you to call them. Of course, if they're closed, you might try to simply delete everything out of your auto-shipment, except it won't LET you - you need at least $15 of product. If you try to delete your credit card info, it also won't let you, because you need it "for a future order" - you know, the order they won't let you CANCEL. Basically, if you're busy/their operating hours don't suit you/your time zone, or you keep forgetting to call during their phone support hours, you have to keep pushing off delivery dates (never allowed by more than 16 weeks), which risks your forgetting to push it off again - in which case you wind up with product you don't want. If they would get rid of these unethical, predatory practices with regards to their hellish auto-ship program, I'd give them 5 stars. With them, they deserve zero.

I have only one complaint at this time, everytime I order the "All in one" supplement treats the container is opened and the items are all through the box. Otherwise I am a happy customer and will continue to buy from Petflow. V. Nicely

Great delivery and products...

Great site to buy on but the collar barely fits my 20lbs dog, I had the large one last year that fits better.

I am disappointed that the offer of 15% discount on one time orders seems to have disappeared and it is important to us because we have 11 dogs and occasional puppies. Thanks

Good prices, reliable service, ships quickly. Only complaint is that the shipments are packed poorly and cans often arrive dented. Some we have to toss out because the seal has been broken. A little extra packaging would help.