PetflowReviews of petflow.com

I was not happy with the light I ordered for my pet's collar. It is not easy to turn off and on.

I placed my first order. Food & toys. When I received my order in 2 boxes, items were missing. I ordered a 3 pack of Wubba cat toys and only received one. I called, and after an apology, customer service they would send out a 3 pack to make up for the trouble. I received another one. I called again and received the same response. Soon later I received another one. Now I have the three I should have received originally. Just not worth the trouble.

It took 12 days to receive my order. When I called to inquire about the whereabouts of my order the customer service agent was unsympathetic. Also I cannot log into my pet flow account, it keeps saying my password is expired even after I reset it.

Last month I was informed of a Shopping service that really appealed to me, Petflow. My wife and I have 2 Dogs and 2 Cats, things fall under our Radar from time to time and trips to the Pet food warehouses seem to come at odd hours. When I heard of your service I learned about it on the Internet, the prices and choices were good so I got a small quantity to test the water so to speak. The amounts were applied to my CC almost immediatly. I started to wait, after a week I was still waiting, 10 days same thing. After 13 days I took deliver of the products that were ordered, they came arrived in good oder, no broken bags or the like. I believe that it would behove your Business, to try to get items out in more of a timely fashion.

navigating of petflows website is hard to manuver. tried to use my 30% coupon and could not use it because it said already used and I was not a new consumer. that was the first time on petflows website. Don't know if i will order again.

When I have other standing, mail-me-something-every-so-often orders (mainly from Amazon, which does it RIGHT), they send me an email a week or two before my order is sent out. That gives me the chance to CHANGE my order if I need to--push the date around, tweak the quantity based on what I really used. PetFLow? Not so much. I've had a couple of issues with PetFlow. 1). Stuff just SHOWS UP at my door. I didn't expect it (it's not like I keep CAT FOOD on my calendar!), didn't get a chance to move the date (like I can do with UPS), and most importantly, DIDN'T GET A CHANCE TO CHANGE MY ORDER. This is a problem, because my cats don't like one of the flavors, and now I'm stuck with another dozen cans. 2). We've received cans of cat food with expired dates, and my cats have been barfing up a storm. I sent an email to customer service and got back...oh. Yeah. NOTHING. :-( So, I'm pretty UNHAPPY right now with PetFlow. Other than the fact that cat food mostly shows up (it's been late on occasion) at my door, and it's a bit cheaper, it's really been pretty much a PITA. I may just say the heck with it and spend a little more money at PetSmart to get food my cats will like.

I ordered some dog food and treats from Petflow a few weeks ago. I used an online coupon and free shipping to bring down the total price, which was accepted when I selected the CHECKOUT button on the page. When I confirmed the order it came back with a total that was $10.00 more than before. When I emailed customer support about the discrepancy It took 3 tries to get a response that actuallly was able to address my problem. Then I was asked what coupon I used for the transaction because "the coupon was removed from your order. This happens when your order does not follow the terms of the coupon." I am not sure which coupon I used for the order because it was put in on their website and did not show up on the final page. So I paid $10 more than expected and will be shopping other sites from now on.

I ordered a bag of food, 1 jerky bone, a bully stick & a laser pointer (added this item at checkout). The package arrived 2 days later & I was excited that the shipping was so fast. This was a good sign for my new supplier. When I opened the box it only contained the food & the bully stick. The Bone & Laser Pointer were MIA. When I inquired I was told they were out of stock, so they removed them from the order. I did not receive any notification that they were removed, except that they were missing. After 2 days (the girls was out sick & they do not use out of office alerts to notify people) they finally placed the replacement order. Then they shipped it with standard shipping which took almost a week. Not only did they error, they did not correct it properly in my opinion. I have cancelled all of my flows to try another vendor.