PetflowReviews of petflow.com

I ordered a handfull of Bully Sticks that were on sale ($1.50-$1.75 each), and my pup ate through each of them in 5 minutes or less. I'm disappointed in the quality there. The flea collar I bought was a great value.

Would like to give 5 stars, but ran in to issues with pricing. After order was placed in checkout, price changed when order confirmation. ( Company offered a coupon, which was reflected in checkout, but went during order processing) Took a phone call to the company, to get it straight. Just watch your cart, the checkout, and make sure the price doesn't change, if you are using a coupon. This has happened to me once before with PetFlow.

Easy to find food that was in stock, and fast shipping. Reason I knocked off 2 stars was because the bag of food I received had about a 2 inch rip on the back side.

I ordered several items that were soft and they arrived in a soft mailing bag. The way these delivery services throw their packages around and stack them in their trucks, it was a miracle the products weren't damaged. A box would have been a better choice. A positive, shipping was fairly quick.

I got this great coupon in ValPak that was for 25% off. I was excited to use it and I paid via Paypal. I noticed that the discount would not take online properly, but then it was showing and I went thru the Paypal screen, only to get an emailed confirmation saying I was paying the full retail. I emailed their customer service right away to let them know, figuring they'd adjust the charge. No. Apparently, on the back of the coupon, it specifies the 25% off is only for auto ship orders. I, sadly, did not look at the backside of the coupon. So, I noted that there was a 15% off coupon also and asked them to apply that. Yes, they would to FUTURE orders only because my items had shipped already. So, now I have a credit with them that I don't even want to use. Had I known all this from the outset, I wouldn't have ordered from them at all, because their prices are no better than my local store, who actually gives BETTER discounts, when they have a promotion. I will say my items arrived quickly and customer service was prompt in not making me happy.

I ordered the Bully Sticks. I was kept informed of my order, transit information. I have no complaints about the service I got from PetFlow. Not happy with the quality of the Bully sticks. They were very hollow inside. I buy them where I live at a store and they are not hollow like these. They are more "solid". It was like my dogs were eating something very brittle. I will not buy them again. Sorry to say.

I ordered my products and called to speak to a Rep. to see how long it would be before I received the shipment. I was ask what state I lived in and then was told No more that 2-3 days. I received the shipment exactly one week later. So while I waited I had to go to the local feed store to purchase more dog food to hold me over for 4 more days. The product came in boxed for protection which did impress me. And the product were as described. The first purchase was with a discount but after looking the rest of the shipment price were the price that I could purchase here locally minus the tax. With not knowing when I will receive my products it's worth buying locally and paying the tax too. At least I can get it exactly when I want it. If the discount would apply for the rest of my shipments or at least some kind of Promo code then it would be worth the wait.

My only disappointment is that promotional discount was not applied to order because it was not for auto-delivery. The coupon was unclear. We are still in the evaluation phase of diet modifications for our dog and so I don't yet know if this prescription authorized food will continue to be appropriate. Auto-delivery option didn't seem worthwhile. I suppose I could have gone with it and then cancelled in order to get the discount but not worth my effort. There are plenty of other on-line vendor options for Royal Canin products.