PetflowReviews of petflow.com

I ordered food and treats every 5 weeks which worked well the first couple orders. One week I realized I was out of food, then checked my account and my food was supposed to have arrived the week before. They charged my credit card, but the food was discontinued. Petflow had charged me for goods they didn't even have and did not even notify me. Now I am out the money, and had to make a run to the store to get my cats food. Also, they did have the $2.99 treats I order with the food (supposed to be free shipping with the food) so they shipped the treats, and charged me $4.95 for shipping..... 1 week later I am still trying to get my money back. Depending on how they handle this, I will decide whether or not to continue business with this poorly operated company. I will likely just manually create orders rather than rely on their inadequate auto-ship program.

The product is fine. I appreciate very much the availability and competitive pricing for Royal Canin dry dog food. My problems have to do with the reliability of and communication about shipments: 1. One of my orders was acknowledged but never shipped. A month later, I contacted Petflow and they immediately and politely arranged for immediate shipment, but there was no explanation for what happened. 2. Shipment notifications: Out of 5 orders I have eventually received, I only received a shipment notification and tracking number for one of them. Even the My Account information in Order History and Order Status isn't accurate. One of the shipped orders shows that the vet information is unverified. Confusing. Related to the process for on-line ordering, I wish Petflow would store my vet information. It is a pain to search for my vet in the not-very-complete directory every time I order. My vet isn't in the same town in which I live, so I have to go and look up my vet's zip code, choose to change my search area, etc.

My last 2 purchashes I bought "pet lights " They go on your pet's collar or harness so they are more visable at night., Both times I have received items that had bad batteries. Granted they were on sale, but I expected them to work.

i bougth a led dog collar and it was broken it never litup.also bougth a laser cat toy that only worked a few days. i was pricing your pet foods and can them cheaper at local store. the collar was so cheaply made it would not last very long. be careful when shopping at petflow

Petflow has a lot of room for improvement. I order $100 or more worth of food when my supplies are just about out. My cats do not yet have a predictable enough cycle to use the regularly scheduled delivery service, so I order about ten days before I need the food. Several times, the order was refused or lost or did not arrive for a variety pack of reasons. Whatever the reasons are, PetFlow needs to get with the program or lose my business and others like me. If they are unable (or unwilling) to set up and actually deliver on time one-off orders (which seems silly and poor business) they should not accept them. If I can order almost anything online and have it delivered without incident, my experience should be the same (or better!) from a pet food vendor I use 4 or 5 times a year.

I want to start off by saying that I do like petflow . But I was very unhappy with the treets that I got .

I bought a full box of 24, but at least 12 came dented, and 2 broken up. I am not satisfied with the service.

fast delivery most packages of food WAS NOT VACUUMED PACKED