PetflowReviews of petflow.com

Order supposed to ship March 23. I still dont have confirmation of shipment!!!

I purchased prescription dog food before The “stay at home” announcement, during this Covid-19 crisis and was NEVER informed that petflow was out of stock and my purchase was never coming. I purchased the dog food, received confirmation email, and saw the charge on my mobile banking account. Until a few days later I call to check on my order and find out it was canceled without giving me any indication that petflow is out of stock and I should not expect my dog to receive his food. Petflow was the only option I could find at the time for my dogs food. The food I need is not sold at any store.

They did not bother to call my vet to get the RX even after I emailed and called customer service. I was told they had sent the request but when I called the vet to confirm after 3 days they had not actually sent the request to the vet. I had to get the food elsewhere

I placed my order ever 2 weeks ago I called my vet they approved the order for the prescription cat food I have emailed pet flow with no response asking what's going on with my delivery so now I'm out of cat food and I'm out of $75 that I paid for the cat food and I can get no answer to my question as to where the food is. For years I have ordered from Chile and had no problems what so ever trewas out of the food I needed so I went with pet flow to give them a chance now I see it was mistake...

5/6 of my items got cancelled after I already paid for them. This is my 1st time ordering and it has been very frustrating. Still waiting to see if I get the 6th item.. hopefully I will still get the others or will get my refund.

They were unable to fulfill my order. Why was the item available on the website if they did not have it in stock? Wasted a week of my time emailing them before they finally told me they could not provide what I ordered. I should have been told right away so I could have found what I needed from another company. Not cool!

Ordered some RX food. Called a day later to see if they had verified with my vet. The RX department couldn't even find my order (Friday) I waited over the weekend and again called on Monday and still nobody could find my order in the RX department. I get an email on Tuesday that the food is out of stock. They shouldn't allow an order to be placed if the food is out of stock. PetFlow didn't seem to know what the RX department was doing and vise versa. Needless to say my order was canceled and I wouldn't order from them again.

Placed an order, waited a few days, called and order was still pending, waiting a few more days, called and cancelled order .. still says waiting for shipment.