PetflowReviews of petflow.com

Package never arrived

After having no luck finding my prescription food for my cat I was thrilled to find it still offered by Petflow! I ordered a 17 pound bag and sat back, relieved, as he was running low - and will have severe health problems without it. I received a package the next week containing only the treats I had ordered! NO CAT Prescription Food! I called them and was told - not very nicely - that they were out! It does not state that on their web site! AND no one notified me via email or cell that I would not be getting it! I am now calling area vets asking if they have any in stock!!! I will not be using them again!

After placing my first order ever with your company I received an email saying my order was shipping that same day. It also said I would receive a tracking number. I never received another email in regards to my order. So a week later I called to check in my order. I was informed that my order had been cancelled due to the product not being available and I should have been contacted to relay that fact and sorry if I wasn’t. I understand that at times things will sell out however I should have been notified as soon as that discovery was made.

Short and sweet, I ordered prescription food for my pet, my delivery did not come, I called and was told that they did not have what I ordered in stock, I asked why they did not let me know that and she said "I don't know". That was the end of that. I will ever order from Petflow again!

Customer Service Sucks! Chewy is SO much better.

It has been almost 2 weeks since I placed my order. I have received no communication from this company and they refuse to cancel the order. They said I had to wait for the royal canin company to cancel the order if they can’t fulfill it. I’ve never had this issue with chewy. I understand everything currently going on, but communication is key and this company seems to not have any good communication skills.

You lied on your website about having the prescription food my service dog needs. I ordered based on your website saying you had it in stock. I waited 7 days before inquiring about my order. I was told you drop-ship from the manufacturer and that your company had no idea when the food would ship. You put the health of a service dog in jeopardy by lying. I will never trust your company again, and I'll tell all of my veteran friends with service dogs to shop elsewhere.

Petroleum canceled my order without consulting me.