PetflowReviews of petflow.com

I ordered from PetFlow.com for the first time because the price was very reasonable on my expensive cat food. I was very annoyed that when I placed my order I was allowed to complete my transaction without my credit card being approved... I even got a confirmation e-mail that my order was in fact placed. When I called a week later to see where my cat food was, as my cat was almost out, they told me that my card didn't go through and that they were having problems with their system regarding this. When were they going to notify me of this??? Sure enough it was a problem with their system and when my card was ran through again it was approved. Not more than 30 seconds later did I receive an e-mail about my card not going through... which I'm sure was sent out only because I was on the phone already complaining to them. Thank goodness their warehouse is close by to my home and it shipped overnight, but my cat could have very easily ran out of her food, which is very specific do to her allergies. Did they even offer to upgrade me to priority shipping or overnight shipping to assure it would get there after I TOLD them my cat was almost out of food? Of course not, even though it was their mistake. I will not likely be ordering from them again.

I got these to see my pets when we walk and they don't stay on. If the dogs play at the house they can turn them on. I don't get this I sent an email and no response. There is another lady at the park, which is where I got the idea and she has no problems with hers. This is awful I realize they weren't that expensive, but they should do what they are meant to do.

I wanted to order a special brand of dog food and found this website that highlited an offer Ffor "ast Free Shipping $49 on ANY order Nationwide". Or so I thought. After I completed the order there was still a delivery charge?? My order was over $49. So I contacted the Customer Service phone number and inquired and was told that the free delivery is only for customers signing up for a scheduled delivery plan. Since I had never ordered from the company before I wasnt comforatable signing up and comitting to their delivery plan until I had tried them out. Misleading.

We ordered the light for the dog collar. The first one did not work, they sent a second one which did not work until we bought new batteries for it

The cats loved the ball that lights up. Other then the ball I feel as if 24.99 was way to much for the little amount I received I could spent less in a pet store here. So I wiww not order again. I am so sorry. Maybe dogs have it better.

I placed an order for some Greenies, a magnet, and five reflectors for my dogs to wear when we walk at night. I did not get the reflectors. What's up with that?

I ordered three pet tag lights, only received one and it was damaged. Emailed Petflow and only received a feedback form. Not happy

Pet flow was out of the items I wanted so I got 2 of something else similar. All of the pieces were not there. They also included a coupon which expired in 2009 for another item. Obviously I couldn't use either, and it is 2012!!! The items i received are the Cat Frolic Laser Dart. I wanted the Cat Frolic laser bolt. Return prepaid pak still not received for Dart missing parts even though I phoned them a week ago as soon as I opened the pak., and they said they were mailing the next day. I spent over $50 for these 2 small items and need a refund if the items will not work.