PetflowReviews of petflow.com

I received this review before I received my order.

Do not do business with this company..... you will frustrated and sorry - guaranteed. They are challenged by the most basic customer service concepts. My guess is they run way too lean for their business model and don’t know how to scale it. Additionally, I don’t think they’re hiring qualified staff - probably aren’t budgeted to hire those with strong skill sets. They either need to close up shop or implode and start completely over. But it’s painfully obvious they’re in over their heads. It’s too bad.

On March 28 I ordered 5 items from Petflow. The package arrived on April 9 with a receipt claiming that all my items were delivered but Only 2 of the 5 items were enclosed. I sent an email to customer support and called but couldn’t get through to customer support. I was charged the full amount. I understand that the service is slow due to covid 19 but So odd that there was no delay in asking me for feedback in the short survey I received by email. I won’t be purchasing anything from Petflow again.

I am still waiting for my order. I ordered it from chewy and got it today.

Do NOT use petflow. Their customer service is awful. I had an auto order and they ran out of food and never let me know. I can’t get to food store so I was screwed. Managers never call you back or get on the phone. Many other reliable pet delivery options don’t choose this one. Also they are running late on their orders. Well I need my food now ! No emails saying they ran out of food no emails saying we are running behind. No warning.

I placed an order, then noticed it was shipping to the wrong address. So I called to change the address and it was such a hassle that I told them to cance the whole order. Thought I was done with it.... but then it shipped ANYWAY.... and to the WRONG ADDRESS. Customer service is not good.

Website showed product available, went thru trouble to get prescription from vet, ordered, received order confirmation, product never arrived, inquired about it, told not available.

I p,aced my order on 3/18/20 payment went through my bank.I have been trying to get my order everyday with no luck. Today is 4/5/20 still no luck!!!!They are telling me it was sent if so where is it.I really need this package for my pets.I need my package or my money returned.I'm tired of trying to get it.I will never order for this company again!!!! Debbie Flynn