PetflowReviews of petflow.com

delivery was fast but item doesn't work

Prices are good, service representatives are nice, but they use FEDEX exclusively. FEDEX has trouble finding good drivers who can find homes in well-established neighborhoods such as mine. FEDEX is like a vacuum in that they both do the same things. I wrote the VP of Operations about this and didn't get a reply. Not even an I'm sorry, I'll call FEDEX. NO business for you! I took my email off the subscription. I'll shop at Petfooddirect.com

Order was placed 12/18/12. 12/28/12 and it still isn't here. There is no expected by date on the FE website, and it states it is still in transit, supposedly at our local post office since 12/24/12 .If Federal Express is this unreliable, get another carrier.

Once i signed on as a customer, my questions have consistently been ignored. I anticipawte that there will be no reply to this communication either. Becasue of "Sandy " I delayed a recent request. The requests I made later have been ignored. They were 1 to advise as to late delvery, and 2 to help me modify my order. I appreciate the convenience of the delivery, but I only want to continue as a customer if these service issues can be resolved. Please advise me as to how I can contact you for service. I am not a nagging person, but I may need to communicate WITH you once or twice a year. That seems legitamate.

Customer service is not available when you need them. Also, they were not helpful when you could get a hold of them. My order took too long to be delivered. It was a per carrier. By the time it was received, i had already left for my trip.

I purchased three (3) Pet Collar LED Lights. I attached the light to the collars of all three of my pets. All 3 failed within an hour. The problem was all 3 pets went to their water bowls for a drink of water. When water got inside the light container the light would stay on constantly. I could not get the lights to turn off no matter how many times I pressed the light container. I contacted Customer Service at Pet Flow via e-mail and received an immediate reply. The Customer Service representative was very courteous and apologetic. I never requested that the company replace all three lights. However, Pet Flow sent me another light FREE of charge. I attached to the collar of my oldest pet and AGAIN as soon as she went to get a drink of water and the light container came in contact with water the light came on and would not go off. It was not feasible for me to attach to collars every time my dogs went out and then remove when they came back inside. This could happen outside as well. Rain, snow, etc. I would be interested in testing another light if it is redesigned to withstand water, etc.

We ordered dog food for our pup - with specialized protein content. We figured we would order when we had 2 weeks of food left. This was apparently not enough time. Even though this was our second order and PetFlow had the vet's prescription on file, it took almost two weeks for them to "verify" the order. By the time our food are, we had to switch our pup off he diet (because we ran out of food) and then back on the diet. Obviously this can't happen. And 2 weeks should be plenty of time for a second order, with the prescription on file, to come in. Is unclear to me if we will order from them again.

you keep emailing me about sales but then i find out that they are only available for people who have never bought anything from you. i am done.