PetflowReviews of petflow.com

I placed an order for a Xmas present on November 29 and immediately received an email confirming the order stating it would ship soon. After a couple of weeks with no delivery, and no other communication from Petflow, I sent an email asking about the order. The response was "we are on it" and that I would hear from them within 24 hours. That did not happen. I had to send another email before I got a response. the original size ordered was no longer available. Why wasnt I informed so that i did not plan on that item as a gift??

I WOULD LIKE TO WRITE A REVIEW BUT ITS 14 DAYS SINCE I PLACED MY ORDER AND I STILL HAVE NOT RECEIVED IT YET!

I ordered bully sticks and toys over two weeks ago and I still have not received my items.

I THOUGHT I had ordered 2 bags, as I wanted to avoid the shipping charges and I wanted to order less often. Then it took a long time for me to receive my order. So, a friend recommended another provider, and I'm going to do my next order from them to compare service.

Shipping speed too slow. Won't be buying again because of shipping speed.

I ordered bullies for both my dogs for Christmas. The ones for my chihuahua came a day before they were scheduled which was great. However, the ones for my pit bull weren't with them. There was nothing with it that indicated the missing ones wouldn't be coming. I checked my bank account and saw that I was refunded for the large bullies. When I ordered them, it said they were in stock and I never was told any different. When I emailed customer service about the problem all they could say was the product was out of stock so they refunded my money. That is fine with me. My problem is that it was in stock (or so it said) and I never got any emails, mail or phone calls to let me know my product would not be coming, why, and that it was refunded. No communication at all and customer service was useless. Will not order from petflo again.

My dog has health issues and requires special food. I utilized PetFlow because the site advertised a steady, reliable source of such food; however, such has not been the case, and when I complained that the food was not delivered when promised, and that since it was not available at my local pet store I would have to abruptly change his food (never a good idea, but particularly risky when the dog is having intestinal problems), I received no response. I ended up not just having to change his food, which played havoc with his digestive system, but to pay for an expensive bag of food that I could no longer use when it finally arrived.

NEed my next bag to come to early to give review