PetflowReviews of petflow.com

Order was to be delivered today, 4/24, but FedEx now states delivery date unknown. I’ll not be using PetFlow again. More than a week to deliver a prearranged order is just silly even with COVID 19.

Ordering pet supplies is very easy through PetFlow and prices are fair. Delivery is awesome and always quick! I would definitely recommend.

I ordered the prescription food plus another item to make free shipping. I never received the most important item which was my dog food and neither got any notification saying the food was back ordered. I found another site that it could delivered faster and I tried to cancel this order but they didn’t let me because they said they already order from Royal Canin. That’s a horrible costumer service. If you cannot deliver the product as promised at least let me cancel the order

Did not honor first time buyer discount and free shipping. I asked to cancel order and they told me it was shipped. I waited for it and they returned it to their warehouse 8 days later. Still waiting for my credit card to be credited. Communication is terrible and uncaring customer service.

I ordered iams puppy food which you said was in stock and couldn’t fulfill my order so pet smart got my business! Very disappointed.

I needed dog food shipped (and was scheduled ) on 4/13. petflow did not notify me that the dog food was out of stock. when I checked the order online it said processing...which it wasn't because it was out of stock. I called and waited online for over 30 minutes to find out it was out of stock. At this point I had very little dog food left and had to find another source. petflow would not let me cancel my order. I will dispute it on my credit card for non-delivery.

I have had 1 item canceled without notifying me and one entire order placed on a do not ship. Contacted petflow and requested a manager to contact me, and never had a response. I am very disappointed with this service..

They must work on the information they share, since when I bought food for my dog, I said it was available and you are going two weeks later and I was unable to get home. I had to change his food because he would have starved himself thanks to his management.