PetflowReviews of petflow.com

when I got 1 case it had 4 dented cans. I had to call 3 times due to long phone waiting times. my 3rd call they were very helpful and I was happy

Unfortunately I ordered Vectra for dogs and I should have ordered Vectra3D because our issue is ticks. I am unable to return it because it was a prescription, so I'm out $50 and no tick repellent. Otherwise PetFlow was a very courteous and prompt.

New here, I'm hoping PetFlow will be an answer to my problem. My preferred cat food isn't available in my area any more, so I am glad to have it available at an almost comparable price from PetFlow. I wish the price was lower, especially since I have to pay shipping. If I can find what I need locally, I will discontinue service.

I like using PetFlow and other sites which are similar. They are super convenient and reliable, however the cost of shipping stops me from only using their service.

First of all, the service was ok, just like other website. The shipment was awful. fedex couldn't find my address. So i had to call Fedex to verify my address which was already correct. Then Fedex told me to call petflow since i wanted to pick up my stuff at fedex facility instaed of waiting for the next day. Since i told them that i have 2 pitbulls and they got no food! I need to get the shipping by Today! They haven't ate all day! I would go pick up my stuff even though it's far! So I was told that fedex would give me a call or text me to comfirm, set up the time and place to pick up! I was waiting for the call since 12 pm till 5 pm, No One call! So i called them back, they told me nothing they could do and i have to wait till tomorrow!! So i had to drive to the flea store around my house, paid for dog food which 4 bucks cheaper than the website! I don't want to blame Petflow but seriously.. I was not happy with the shipment! And i dont think i will use the service in the future!! Since i don't like fedex!!

Although I got what I ordered, it took way longer than expected to receive.

The box arrived in such battered condition it was only by chance that the bags of food were still inside & intact. I'm not sure if I want chance ordering 2 30lb bags of food at one time if I have to worry about whether they will arrive in one piece. The price is great & you can't argue with free shipping however I don't want to worry every time I am expecting a shipment. Either the bags need to be shipped separately or the box & tape need to be beefed up greatly. I will say the website is very easy to use & the items were shipped immediately. I'm giving it one more chance to see if it was just a fluke before deciding if I will continue to order.

I order two types of prescription catfood and thought it would be easy to re-order once I sent in the annual written scripts. It does not save my pet and vet information, so I have to re-enter every time. Also, there is no option to choose "Prescription already on file" which would seem to speed up the confirmation processing time (instead of listing mail-in or contact vet as the only options). I expected more convenience based on the layout, but it still needs some more help.