PetflowReviews of petflow.com

Have never received credit on a product and an other item for return has not been picked up.

I placed an order for the 1st time & order was split due to weight. The 1st delivery was delivered as planned however, we never received the 2nd order which was most important (puppy food). The last representative I spoke to (3rd one) never sent me the tracking info & I had to call fed ex which I never was able to reach anyone. No apologies from pet flow nor an offer to reimburse any of the items already received. Had to go to a local store to purchase. Will never place another order.

Ordered a case of wet dog food, called Hill's Special Diet Prescription i/d, chicken and vegetable stew. The order was not shipped. When I called they said they needed my Vet's approval as it is considered a "prescription" food. I called my Vet and they said they had not heard from PetFlow. PetFlow said they had sent a request. This back and forth went on for 11 days, but no order was shipped. Finally I called and and cancelled the order. Curiously, within a few hours PetFlow called my Vet for approval. They called me and I said, "No, that order was cancelled." Now I want a refund of my debit card payment, but that has not happened either.

They screwed up my first order.I only used this service one time to avoid going to PetsMart due to coronavirus. They had me re-package the wrong food that they sent. I am still waiting for my dogs replacement food to get here. Don't waste your time or money!

Lets put it this way . I will never buy anything again from PetFlow and will do anything to badmouth this company.

I am still waiting for my delivery

Let me start off by stating that I NEVER write reviews. I made an exception because this vendor is SO BAD that I simply could not remain silent. I only require two things from an online merchant: 1) Say what you mean and 2) Do what you say. PetFlow has now broken those rules twice. I gave them the benefit of doubt when my first order too OVER 9 DAYS to arrive after they posted on their site that it had shipped. Since I never received a shipping confirmation from them the only way I had to check was to call. Bre was beyond rude and gave the impression that she could care less if my pup's food ever arrived. When I made my 2nd order, I inquired about when my order would actually ship and the time in transit because I really wanted to not be surprised if it was delayed. I was told that their shipping department was all "caught up" and thing were now running smoothly. My order would ship the next day and FedEx delivery to my location would be in two days time after shipping. Well, this time I did receive a tracking number the following afternoon, as promised, However my shipment never moved (and evidently was never given to FedEx) for another THREE DAYS! When I called PetFlow on day 2 after receiving my tracking number( I had been promised that my order would arrive BEFORE the Weekend), I was told that FedEx just had not scanned the shipment but it would arrive as promised. Oh and the representative was "really Sorry" but there was nothing that could be done to even attempt to locate my order...So sorry she actually hung up on me before our conversation was finished! I called back and politely requested that a member of management call me as soon as possible...I’m still waiting for that call. Fool me once, shame on you. Fool me twice, shame on me. There will not be a third time for these losers! I just wish I had read the reviews before I ordered. Their site is a total replica of Chewy.com but IMHO the folks at PetFlow could not hold Chewy.com's coat. Buyer BEWARE!

I have dealt with Petflow in the past and left them to go with Chewy. I thought I would give them a try again. Again I was lied to about shipping times. I was told I would get my order in 3 to 4 days. It is now well over 8 days. This is the same reason I left Petflow and gave my business to Chewy in the first place. Tell me the truth. I can deal with the truth but the lies that I was told is not acceptable. Most people I know order from their competitor for this exact reason. Petflow needs to go out of business for its bad business practices and horrible customer service. Never will I recommend Petflow, never will I order from them again. At least Chewy tells the truth and gives excellent customer service. By the way Petflow my purchases at Chewy a minimum is 250.00 per month and I guarantee I will cost you 100 times that in revenue with what I will write in the online reviews and the 3 pet clubs I'm in. There are lots of people with designer dogs like mine Pyredoodle, Doodles gallore, I love my Pyredoodle ECT.....Customer service is important to us and your lies and a simple sorry will not cut it this time!