PetflowReviews of petflow.com

Shipping took to long!

I like their service and products but their webpage is not user friendly. I can never manage to change the date or items in my auto-ship orders. Out of frustration I canceled both of my auto-ships.

Easy to setup, terrible to cancel

The website wouldn’t let me change my quantity to 1 bag instead of two so 2 got shipped to me! Not happy, please unsubscribe me because it won’t let me do that either.

I LOVE the convenience of Petflow and being able to purchase Against the Grain Salmon. However, the condition of the cans is a constant concern. Very few cans come with no dents, some severe! I have only had one can that I threw out and Petflow was very generous in replacing it. There have been cans I've thrown out once open, but couldn't be certain the food was actually spoiled.

Very hard to work with prescriptions .

Two things annoy me about Petflow. 1) You can't just cancel an "auto-ship" without calling them. So, your only option is to just pause it. What ends up happening is you get shipments you weren't wanting being ready to ship and you just have to skip them again until you're ready. Annoying! 2) Every single time it ships and you get a tracking number and an estimated time of arrival, the next day you get an email saying "your shipment is running a little behind." It's because you use the Bush league company known as Fedex. Being a UPS driver that wouldn't happen a tenth of the time it does with Fedex. We aren't perfect but our shipments are way more on time than that second rate company.

I liked the 6 lb bags of cat litter because they were easier to carry than the 10 lb bags. However, you have now informed me that they are not available. My problem is that I had trouble working with my auto-ship orders when I was trying to change to the 6 lb bags when they were available, and changing back to 10 lb bags more recently. I found it difficult to do the "edit" program, although I had not had that trouble a year or so ago when I switched forms of cat litter. I am usually very happy with my experience with your company, but the last two or three orders have been difficult to edit.