PetflowPetflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Showing 1,957 reviews with 2 stars · Clear filters
DORY R.
I spoke with customer service weeks ago and my concern was not addressed. My original account was under my personal gmail. I had an auto ship on there for years. A few months ago my password did not work, and when I tried repeatedly to reset it, I never received the reset email...not even to my spam or junk folder. I opened a new account on my work email No one has been able to tell me if the auto ship is still on my personal gmail account?
TRAVIS S.
I received no notice of canceled order or assistance in correcting the order.
Diane
My dog is a senior with a heart condition and must have a special low-sodium diet. When her food doesn't arrive on time, her diet and condition is compromised. Typically, I receive orders in 2-4 days. I need and depend this reliability. My last order took 10 days to arrive. When I called to inquire about the delay, the representative blamed it on the holiday season, though there was ample time to deliver sooner.
LISA C.
Tried to get my auto shipment moved up a few days sooner & instead, they cancelled it. When they finally shipped, it appeared that I was only being charged $29.30 instead of $39.30, I figured bc of the mix-up. When I checked later in the day, the $10 was added back. Emailing about it has gotten ZERO response.
Hien
Switched over from chewy because natures logic dry dog food was a bit cheaper but shipping is very slow, last package arrived opened, bully stick sizing is inconsistent and seems foul.
ROB
I have no complaints about the company other than you using FedEx as your shipper. I seem to have issues with them every time. Always changing delivery dates, this time they left the boxes in plain sight in front of my garage, allowing them to get wet in the rain before I could get them. I have a covered front porch but they ignored that. I may look for a new source for my dog food because you use FedEx. UPS would be a much better choice.
GLEN C.
the treats had small fine bones in them
Sue H.
Didn't receive an acknowledgement from Pet Flow for on line order placed on a Sunday. I called Monday morning asking for a tracking number and idea of when I could expect the 80 pounds of dog food I got a snarky no reply. Never did receive from Pet Flow any documentation of the order. Luckily, the shipment arrived, unexpectedly, the following Wednesday. We got lucky, given the shipper, to be home to receive it during a driving rainstorm.. Bottom line....poor communication /customer service.