PetflowReviews of petflow.com

Response from PetflowJan 19, 2026

Thank you for the feedback and for highlighting our team’s responsiveness. We’re sorry to hear the delivery took longer than expected and understand how frustrating that can be. We’re actively working on improving our site and shipping experience so orders move more smoothly and predictably. We truly appreciate you sharing this with us.

Response from PetflowJan 9, 2026

Thank you so much for the kind words and for bringing this to our attention. We’re really glad everything is going well overall. While final placement is handled by the carrier, we completely understand how important delivery instructions are and we appreciate you sharing this feedback. We’ll continue passing this along as we work with our shipping partners to improve the delivery experience.

Response from PetflowJan 9, 2026

We’re sorry your delivery is taking longer than expected. We know how frustrating delays can be, and we’re actively working on improving both our systems and shipping experience. We’ve reached out privately so we can look into your order and help get this resolved.

Response from PetflowNov 5, 2025

Thank you so much for your kind words! We’re glad to hear you enjoy the convenience of ordering with Petflow. We appreciate your feedback about updating auto-ship orders and are working on making that process smoother for our customers. Thanks for being part of the Petflow family!

Response from PetflowNov 5, 2025

Thank you for your honest feedback and for highlighting both the positives and where we can improve. We’re glad to hear our team has been helpful and your orders arrive quickly. We’re actively working on streamlining our email communication and improving how subscriptions are managed on the website to make things easier for our customers. We really appreciate your patience and support.

Response from PetflowNov 5, 2025

Thank you for reaching out and for bringing this to our attention. We’re sorry you haven’t been receiving shipment notifications. We’re currently reviewing our communication process to ensure all pet parents are notified before their orders ship. We appreciate your feedback and patience as we work on improving this experience.

Response from PetflowNov 5, 2025

Thank you for your feedback! We’re glad to hear your orders have been arriving quickly. We’re sorry you had trouble with auto-ship in the past and are working on improving that experience for our customers. We appreciate you taking the time to share your experience and for being part of the PetFlow family.

Response from PetflowNov 5, 2025

Thank you for your honest feedback. We’re sorry to hear the new format has been frustrating to navigate. We’re actively working on improving the site experience to make managing orders and accounts simpler again. We really appreciate your patience and are glad to know everything else has been great.