PetflowPetflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Showing 3,061 reviews with 3 stars · Clear filters
Customer
Inventory is wrong on website
Response from PetflowFeb 9, 2026
Thank you for bringing this to our attention. We understand how frustrating it can be when inventory does not appear accurately on the site. Our team is actively working on improvements to ensure inventory information is more reliable. If this impacted an order or caused confusion, please reach out to us via chat, text, or email so we can review your experience and help make things right.
STUART
My deliver is usually from a local warehouse (2-3 days). When you ship from the East Coast, you need to bump up the ship date by a week
Response from PetflowNov 5, 2025
Thank you for your feedback! We’re sorry for any frustration this may have caused. We understand how important timely deliveries are and appreciate you sharing your experience. We’re currently reviewing our communication process to better inform customers when orders ship from a different warehouse so expectations are clear from the start.
msadowskiparis
It is sometimes difficult to use the website.
Response from PetflowNov 5, 2025
Thank you for sharing your feedback! We’re sorry to hear you’ve had trouble using our website. Our team is constantly working on improvements to make the site faster and easier to navigate, and we truly appreciate you taking the time to let us know about your experience.
Susan E. O.
I have had a problem finding things on your website. And although your telephone people try to be helpful, I don’t think that they are the best.
Response from PetflowNov 5, 2025
Thank you for your feedback. We’re sorry to hear you’ve had trouble navigating our website and that your experience with our support team didn’t meet expectations. We’re actively working on making our site easier to use and improving how we assist our customers. We appreciate you taking the time to share your experience, it helps us get better.
KAYLEIGH
They didn’t used to charge shipping and the price of the food went up. higher than chewy, which is where i came here from. back to chewy i guess ): Also my last few bags have had dog food powder not kibble on the bottom layer(s). so it’s not worth the new up charge to continue to order here
Response from PetflowNov 5, 2025
We’re sorry to hear about your disappointment with recent changes and product quality. Unfortunately, rising shipping and supplier costs have made it necessary for us to adjust pricing, though we did our best to minimize the impact. We’ve shared your feedback about the food condition with our fulfillment team so it can be reviewed with the manufacturer. We appreciate you taking the time to share your experience.
PAUL V.
The food is great and the shipping is fast. Not happy with the price increase.
Response from PetflowNov 5, 2025
Thank you for your feedback. We’re glad to hear you’ve been happy with the food and fast shipping. We understand your concern about the price increase, and unfortunately rising supplier and shipping costs have made some adjustments necessary. We appreciate your understanding and continued support.
Maryanne L.
Petflow changed the amount needed for free shipping, so I was charged shipping on my last order…which I did not like. Also they have a maximum amount of time between auto ship orders, so it is now almost impossible to do auto ship and get free shipping for my dogs food.
Response from PetflowNov 5, 2025
We’re sorry for the frustration with the recent shipping changes. The updated free shipping threshold was necessary due to rising carrier costs, but we understand how it impacts customers using auto-ship. We’re reviewing ways to make free shipping more accessible while keeping delivery costs manageable. Thank you for your feedback and for being a PetFlow customer.
Dena H.
The main reason I gave a three star rating is because while waiting on my order to arrive, I had to reach out to customer service to ask where my order was only to find out upon checking on my order. They realize the warehouse had canceled my order. Customer service then asked me if I would like to have it re-ordered through a different warehouse, otherwise I would be able to have known it wasn’t coming, and I had already paid for it.
Response from PetflowNov 5, 2025
We’re sorry for the frustration and confusion surrounding your order. It looks like there was an unexpected issue at our warehouse that caused the cancellation, and we agree you should have been notified right away. We’ve shared your experience with our fulfillment and communication teams to help ensure customers are informed promptly if something like this happens again.