PetflowReviews of petflow.com

I have had TERRIBLE problems with your services. I spoke with MIKE several times about being unable to get in my account. The last time we spoke I told Mike to CLOSE my account. CANCEL MY ACCOUNT AND DESTROY MY CREDIT CARD INFO. Dennis H

My vetrinarian never received the request for the script. My order never went through.

I paid for 26 lb. of Nutrisource dog food and only received 12 lb. I sent a copy of my receipt showing you only delivered 12 lb. Either give me credit or send me the balance of my order. This has been a bad experience...

The disconnect when a prescription for food expires needs some improvement. The communication is almost nonexistent when it expires, so I have now had TWO orders canceled with no notification or explanation. I have tried to send the new script over with no response or anything. Am extremely frustrated with the process.

well that was the WORST online ordering ORDEAL i have ever dealt with! First they can't locate my email, so i go to setup a new acct, only to then have it tell me my email already exists, so i click back on sign in and do a 'forgot my password' option, so set that up, go to sign in, AGAIN!? can't locate my acct/email?? I finally had to order without signing in at all, only to then have it not process my paypal pymt for a one-time order....so had to do that THREE times before it finally went thru even tho my credit card already showed a pending charge on the first attempt! If cat food I ordered works out, I'll have to look for another online shop that sells it, because this was just an INSANE waste of time!

I've been a customer of PetFlow's for at least a year and use their autoshipping for dog food delivery. A recent autoship arrived of Fromm's Weight Management 17.5 lb bag of dog food. My pup was in the hospital last week with pancreatitis and kidney failure. I learned from the vet that she would need a prescription diet for her condition. I contacted PetFlow to initiate a return and was told that they no longer accept returns since August 2025. I searched my emails from PetFlow from last summer and never received any correspondance regarding the new policy. Had I known this, I would have stopped using PetFlow and gone with another online pet supply company like Chewy, PetSmart or Pet Line Express that all have return policies. When I asked if I could return the unopened package, I was told no. When I asked if PetFlow would be willing to make an exchange of the Fromm's dog food that my dog no longer is able to eat for the Hill's prescription food that the vet prescribed her, and pay the difference of $48 so that it wouldn't be a total loss, Michael the Customer Representative, responded no. He said that returns had been "abused" and that was why PetFlow made the decision of a no-return policy that they quietly posted on their website, yet didn't inform customers about. That's just the cost of doing online, pet product/food business. If you a large online presence/store that sells everything from pet food, to toys, to medications, you need to have a return policy. If it was being "abused", sounds like PetFlow was making poor choices with accepting abusive/ridiculous returns. What a victimized position to take when doing business with the masses. I would strongly recommend ordering through Chewy as they are flexible, have a solid return policy and don't take a victimized position when it comes to returns. I will be spreading the word not to ever use PetFlow because of their "no-return" policy.

DO NOT use pet flow. Please use Chewy I had a bag of food delivered a day before my cat passed away and Petflow would not make an exception for a return or offer a donation with a refund. Chewy honors their customers, especially during times of such hardship. Petflow is strictly money driven and does not care about their customers

I have been a Peflow customer for years. I changed my autoship delivery date on my online account on 3/19 to be delivered on a later date. However, my credit card was charged just after midnight on 2/24 and I awoke to emails that it was already shipped on the original date. I NEVER received an email stating that they were preparing my order for shipment and I could review my order. Customer service, which, is only available by chat, was completely unhelpful. They verified that I never received an email to review my delivery. They also said that since I changed the delivery date within a week of scheduled delivery, the system couldn’t or didn’t process it appropriately. Since I wouldn’t be home, their solution, was for me to haul the 30 pound package back to FedEx to refuse the delivery. This is not easy because of physical challenges. The company made the mistakes, but I am the one to pay for them. I am so displeased, I cancelled my Petflow account.