PetflowReviews of petflow.com

I ordered canned food, there was little to no packaging so the cans had spilled out and rolled everywhere in the box denting quite a few of them. I was also missing a case of food that I had ordered. I had emailed about the issue as the phone service was closed at the time, they are very quick to reply back. They said they would give me store credit for the cans that were severely dented and they would ship out the missing case. The new case of food had the same issue as the first packaging, little to no protection so I had another severely dented can to which they gave me credit.

There was no packing slip in my package I recently received, so I had no idea how to go about making a return. A simple half sheet of paper saying what to do if your order isn't exactly what you were hoping for would be very helpful.

Great price on the products but the damage on both boxes was severe. I ordered 2 27.5 pound bags of Metabolic. FedEx was rough, rough, rough with them. Boxes arrived taped, retaped and retaped (I know this because there were 3 different kinds of tape). This was not entirely the result of shipping, as PetFlow could have used sturdier boxes, as both were damaged. I was happy that the bags were not ripped, as they were showing and was happy they were not 40 pound bags of food.

Friendly, but much confusion for them getting in touch with my vet. I still have not received my order of at least 2 weeks ago, but prices are best I've seen.

Received dog food that is suppose to be vacuum sealed and the dog food (Origen) came with air in it. It is some the most expensive dog food you can buy, $75-95 for a 28 pound bag depending on type. When you spend that kind of money you expect to get what you paid for.

Took a long time to get to my house. My dogs are scared of the waterer bowl and the stop barking gadget didn't work. At least it was fairly cheap.

I ordered three items that I needed vet approval for. Pet flow ididicated my items shipped and when the box arrived only one item was in the box I waited a few days to see if there was going to be additional shipments but nothing came. When I finally cmyacted when the box arrived only one item was in the box I waited a few days to see if there was going to be additional shipments but nothing came. When I finally contacted pet flow only then did they respond and tell me that my vet rejected two of the items had I known this a week and a half when I finally contacted pet flow only then did they respond and tell me that my vet rejected two of the items had I known this a week ago I would not have been without meds for my dogs

Love Petflow but my deliverys are almost always delivered to my neighbors across the street which is annoying to them and me. I am hesitant to order anything I don't absolutely need because of it. I have submitted my complaint on the delivery/tracking section with no change or even a response. My orders being delivered to my house would be great