Michael C.
Shipments are too slow
Shipments are too slow. Orders are lost with no one helping. No one calls you back or answers texts as they ask you to do. Back to Chewy I tried.

Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Showing 3,198 reviews with 1 star · Clear filters
Michael C.
Shipments are too slow. Orders are lost with no one helping. No one calls you back or answers texts as they ask you to do. Back to Chewy I tried.
DOUGLAS G.
No idea when it would arrive, no update, never again
SANDRA F.
STOP EMAILING ME SO MUCH & MORE IMPORTANTLY.... STOP TEXTING ME. I will contact you when I want to order. STOP!!!!!! Take me off your lists. It is too much!
cm
Offered product on Facebook. One week after I ordered it, I received a message - sorry we can get it and cancelled the order. Should not have offered it if it was not available.
John W.
Deceptive, overpriced, never again.
NoahsArk
Website is deceptive. Shows item is in stock, processes order, puts $$$ hold on debit card and then it turns out item is backordered. Pet Flow takes order then puts accountability on Royal Canin brand to fill order when out of stock. Back to Chewy when things normalize.
NATASHA Z.
I have bought dog food from here the first time I ordered the box was all damaged and one bag of dog food was ripped open and dog food was all in the box. I ordered again and my order came the box was in good shape but the dog food bag had a hole in t and leaving dog food in the box and spilling everywhere.
JACQUELYN W.
Order never came.