PetflowReviews of petflow.com

Very unhappy with customer service. They couldn’t get the new vets address right.

Never got my order. When i told them they refunded my delivery fee...well gee thanks what about my actual order and/or the money i paod for it.

Awful experience and would definitely NOT RECOMMEND, especially if you are needing prescription food for your pet! They are disorganized and gave me the run around for a MONTH on my pet’s initial auto ship food order. Constantly telling me they were waiting for approval from my vet, yet when I would call my vet there were no records of them ever trying to contact them. I played this game for a MONTH and when it finally came time that I needed food, it hadn’t even shipped yet. I had to go back to my vet to get more food since we were almost out, but when I called Customer Service AGAIN, to cancel my orders, they inform me that they are unable to refund me for my current order THAT HASNT SHIPPED YET since it was just approved an hour prior?! The agent’s last concern was making this right and fixing the issue. First and last time I will order from PetFlow.

My order from a couple weeks ago still has not shipped out. Also, when I signed up for AutoShip I was not told that canceling it would require a phone call which would undoubtedly require me to fend off the efforts of retention specialists to ensure I keep getting billed for prescription food that it is obvious now does not necessarily ship out in a timely manner.

As a first time customer I wanted to provide a little feedback. My first shopping experience with your company was not a pleasant one. My uncle referred you guys to me and I saw that some of the products I normally order from Chewy were less expensive through you. I attempted to place and order and twice when I tried to submit the order it told me and error occurred and to try later. I tried a third time and it told me the first time customer discount code had already been used. I refreshed the page and saw the second order went through despite the error message. It stated my order would be shipped the same day. After several days I did not receive any tracking info. I texted customer service and they contacted the warehouse. They said they did not know why it was still in processing because they were not backlogged. Later that day I got the shipping confirmation email. Fast forward to the next day when I got an email saying that yes my order shipped but between the time I ordered it and the time they shipped it some of what I ordered was out of stock. Ordering from you has been a problem every step of the way. Even though you would have saved me some money I think I will stick with Chewy.

Awful in Every way! Disorganized, no communication, no order status and no record of vet approval sent 7 times. Customer Service was useless and unconcerned with no ability or authority to resolve issue. First and last time I will order from PetFlow.

It took way to long for me to get my order and then they said what I had ordered they didn't have near where I live so they had to ship it from the other side of the country. Which was not my problem, if that was the case they should have speed the shipping meted either over night it or at least express ship it. It took over a week. Because of that I had to go out and purchase it from local store which defied the purpose. One I didn't want to go out with all that is happening and two I had to pay more expensive price. I should have been told that it was going to take so long.

I never received my food. I was told that it shipped again and still didn’t receive that. When I asked for a refund, I was told that the food was coming.