PetflowReviews of petflow.com

have been a customer since 2009 but it seems like lately I have to prod them to get a new prescription from my Vet. Hopefully their new system irons out the kinks

The navigation for the on-line recurring dog food shipment for mystery discount was not successful. I end up with one time purchase.

I can't say I was completely happy about the first transaction. There were some issues with attempting to run my card more than once. My banked refused the second transaction automatically and then PetFlow tried a third time before I got a hold of customer service. It was an error on their end, but they did resolve it. I ordered some pet lights for when I walk my dogs at night and the website showed the item as being a clear color, but both products I received were pink. However, the shipment arrived in a reasonable time frame and the convenience of using the site would be enough for me to give them a second shot. Maybe the same issues wont happen again.

When I first ordered, I used a discount that was for recurring shipments. They were kind enough to extend a discount on the first order. When they sent the invoice, it didn't reflect the discount. After emailing them to confirm the discount, they said they had some trouble with the billing system and assured me I was getting the discount. I'm not sure what happened on the supplier end, but it took 2 weeks to get my order. Not sure I'll order again, too much of my time wasted in tracking down something that was supposed to be easy.

the product that I purchased was delivered and all is well. The problem is the emails I receive daily from PetFlow. I have unsubscribed and will find other options in the future.

Since I am getting a puppy, I was looking for a source for inexpensive dog toys and supplies. Petflow is a great source for just what I was looking for. I happily ordered a box of toys, and pleased with those, bought another. After those two orders, I decided to venture out of my comfort zone and buy some treats. That's where my problems are. Over half of the treats I ordered were not as pictured, and I am not comfortable giving them to my big dogs. That said, the return policy makes it useless to send them back, as I would be paying more to return them than I had paid for them. So now, I am stuck with some treats I don't know what to do with. I don't even feel that great about giving them away. I will continue to buy products such as toys from Petflow, but don't expect me to buy any more treats any time soon.

At least 50% of the cans were dented. Not good

My dog Chance likes most of the things we got for him , We do plan to get more stuff for him for PetFlow