PetflowReviews of petflow.com

Terrible- you accepted my order and took my money then advised you did not have the product I ordered

I have not received my shipment

Brand new to Petflow. Decided to try based on friend's recommendation. They were late getting first autoship order sent. Still haven't received my first order. Just received notification that my next two autoship orders are on hold due to being out of stock.

I placed an order for my dogs food and never received it. I called to follow up to find out it was on backorder. Several days later, I received an email stating my order was cancelled bcz they don’t know when they will receive stock. Sad thing is, you can still place an order for that food on their website. Ridiculous!

I ordered dog food and they cancelled the order and said they can’t fulfill the order a week after I ordered. The ridiculous part is they are still showing it available and selling it on the website. I’m a first time and last time potential customer. Thanks for nothing!

worst experience ever. I was trying to locate a bag of Royal Canon PR cat food, I looked online and it showed that you had it in stock, I placed the order on the phone with a service representative, after almost 10s, I still did not receive the order, I called back only to be told that you did not have the food in stock and that it was being shipped from Royal Canon. I told the representative I was speaking with to cancel the order. approx 4 days later the order arrived and was incorrect, I was shipped Royal Canon PV instead of PR. Now I have spent the last 2 day again on the phone with your service people trying to get a refund for the the order that should have have shipped to begin with and then get the wrong food anyway. I am curious how your company stays in business with such poor customer service! I will definitely not recommend your company nor ever do business with you again...You should take lessons from Chewy, you may learn something!

Never received order, my vet said they never heard from the company. Never shipped the order, its been weeks!

Terrible customer service!!I have used Pet Flow for years but found out with my current puppy that she's allergic to most all dog food. I was on auto-ship and called recently to discontinue the program. They asked me if I wanted to extend the program to someone else in the family,Covid 19 came along with many concerns and problems facing my home, I forgot to tell them that I didn't want to extend the program to someone else in the family so they decided to keep me on. I told them that I didn't want their past order and didn't get any return label.Called back today( about a month later or less) after they sent another bag and asked for two return labels and they're now refusing to send both because of a couple of days beyond the return policy. They should allow customers to cancel their auto ship online like most other companies so you don't run into problems such as this. My dogs orders are very expensive - over $60.00 each. To me this shows GREED!! BEWARE OF AUTO- SHIP AND MAKE SURE THEY UNDERSTAND VERY CLEARLY REQUESTS REGARDING RETURNS!!!!!