PetflowReviews of petflow.com

This was my first purchase from Petflow. It came in a timely manner but it was not what I had ordered. I called immediately and was told that I would be sent an e-mail and that would direct me to a Fedex site to print a shipping label so I could return my purchase. The Fedex site did not work. I was given two options to get my shipping label and both failed. I had to call again and I was told that they would handle it from your end. I was told that my correct package would be delivered on the following Tuesday and at that time the incorrect package would be picked up. They would bring the shipping label. The Fedex driver was at my house the next day to pick up the package. My correct package did arrive on the Tuesday as stated. My account had already been billed even though I did not receive the correct items. I did get this straightened out but with some difficulty. I was very pleased with the product I purchased when I finally got it. I will hesitate to purchase again even though I did like the product when I got it.

After the speedy delivery of my first order, I went ahead and ordered the dog food I usually get from the pet shop, and since I usually get the 30 lb bag (I only weight about 100 lbs) I was as happy as can be to have it delivered to my front door step. I didn't need it right away so I placed the delivery date to be on 4/8 thinking it would arrive a few days (3 days or so) later and that would work out perfectly. The food didn't arrived until 4/17, and my puppies were completely out of food so I had to run to the store to get them more food... I wish your site can have a ETA on the delivery date and not just a deliver by week of ### date so it can help your customers to better calculate when the delivery should arrive, give or take a day or so... It is a VERY convienient service you provide but if the customers have to still run to the store because the expected delivery is not there as expected then that really defeats the purpose don't you agree?

Tried tracking the shipment and discovered it was sent to the billing address instead of out of town address. No comment on the item since we have not received it and don't know where it is at this point.

I used a Living Social coupon for this purchase. I had a lot of trouble with the shopping cart and updating my purchase. Then, when I got the purchase of bully sticks they were much shorter and thinner than I was anticipating. Overall, I'm pretty disappointed.

i want my money returned or the item shipped.

disliked the bully sticks they were long but very thin around my dog wouldve ate them in 1-2 minutes i wanted the thick ones they keep my dog happy would not order again

I thought the prices for my particular cat food reasonable. When I received my package, one of the bags of cat food was missing. I called up CS & it was pretty much my word against their shipping department. They showed on their end both bags of food were shipped, when in truth they were not. CS sent out the missing bag for me. She was nice, but I fear in ordering this could happen again & it's a pain to have to call in. It also seems that missing items is happening frequently to customers after reading these reviews. For that reason, I will not be ordering again. CS should also credit or reimburse when this happens to consumers for their inconvenience

I ordered 3 items. One item was left out of the order, one item came with dead batteries, and one item came as ordered. The customer service person apologized for the incorrect order and shipped the missing item out the same day. Called the customer service center 10 min later about the spot pet laser not having batteries that worked. Again the person apologized and sent out a new laser. Two wrong items out of 3 is not good on the first order. Customer Service was very polite and sent out the items the same day.