First Time C.
Hard to place a single shipment, poor quality merchandise
I first visited this site because I needed Frontline and I had a coupon to use so I thought I would try it. I found items I wanted fairly easily, the website is easy to use, but I found it diffcult to order. Almost every step of the ordering process is geared to start a series of regular shipments of whatever you purchase. I am not a fan of scheduled shipping of product since it has never worked out for me and it is hard to get it returned, so I tried to avoid that, but the ordering process makes it hard. I finally got everything entered correctly, then found out they won't honor coupons for single shipments, which wasn't clear at the start. Frustrating. So, I reduced my order to just what I needed right now and completed the order without a coupon. When I received my package of Frontline, it did not look like a box of new merchandise. It looked like someone had taken an already used package and repacked it. The box looked beat up, faded and dirty. There is a lot number on the box, but no expiration date, leading me to believe this may be expired product or even packed with a different product than what I paid for. Needless to say, I will not be ordering from them again.