PetflowReviews of petflow.com

Every package I have received has been open. This last one was but bully sticks were not loose but did not have a packing slip either

i was very happy with the pricing on the product I needed. I had changed my pay pal card due to a breach so when I changed my form of payment I could not tell if you had accepted or not for 3 days....Also you sent me a tracking number for Fed Ex....but you shipped it USPS which was very confusing...I kept checking my porch for a package that was in my mailbox the next day.

Packaging and shipping took two days. Then I didn't get it for over a week from the time I ordered it. Although the price at wag.com is more expensive now, I may go back to them as PetFlow takes too long and both services include free shipping on large packages. I tried to buy in advance of me running out of food for my dog, but b/c they took so long I had to go and buy more dog food to fill the gap. The convenience of online buying was almost nil.

I set up an auto delivery with a dog food I was trying for the first time. I wanted to change the frequency and had a time of it. i then needed to cancel 9 all this way in advance of the ship date 0 but I was told i had to call petflow. this does not happen on chewy. Also, I joined and was given a 5% discount , yet I later received an email inviting me to obtain a 12% discount. of course when i tried to cancel autoship #1, i could not. this is a problem. i am calling today to cancel 1 of the 2 auto ships. i have 4 dogs at home they dont have the same food needs and so i need more flexibility in my auto ships.

Placed an order for a box of dog food and a box of flea/tick shampoo. I was charged for my full order. I received the dog food but was wondering where the shampoo was. Got an email saying my credit card didnt go through....but per my CC statement, the charge fully posted and wasnt pending. So i was charged. They then proceeded to charge me again for the shampoo even though i already paid for it. Had to wait a few days for the unauthorized pending charge to fall off and about 10 days after I received the dog food, I finally received the box of shampoo. I will continue to buy dog food here because the prices cant be beat but the customer service has to change.

I order treats & medicine for my dogs plus some prescription food for my senior cat. The dog items arrived promptly & exactly as ordered. The cat food however was another story. I asked several times when this would be shipped & was told 2-3 times that my entire order had shipped. It was only when i provided a screen shot of the entire order & threatened to stop payment on my credit card, did someone finally do some research & find out about the 2nd half of my order. I'm assuming the delay was because the authorization for the prescription food hadn't been called into the vet - i know this because 10 days after the order was placed & a week after the dog items arrived, my vet's office called me saying they had just gotten the request.

I don't know what has changed at Petflow but the quality of service and pricing has gone downhill. The price of my dog's food has gone up about $10 per month AND shipping is taking days and days. What happened to the great service and pricing I'm used to???

I have been enrolled in the auto-ship dog food program and it is very good. I am very happy with it. Shipments arrive as expected and in good shape. HOWEVER, I placed an order for some training aids and other products on August 6th and just got a confirmation that they were delivered today (August 19th). I got a confirmation that my order would be shipped on August 7th. Then on August 10th I got a confirmation that my order had been shipped but from another location which might add 2 - 3 days to shipping time. Since then and until today I have heard nothing. I think 2 weeks is too long for delivery. I plan on continuing with my auto-ship but I probably won't order separate items.