PetflowReviews of petflow.com

Was very disappointed in the size if the bowl . I ordered the large and my cat bowl is bigger

I don't think that this is a good time to be rating a site that I have not received my first order from yet. They first said that my credit card number was denied, when I resent the same number, they said the order was being sent. I am almost out of dog food and have not received it.

This last order: 5 of 12 can were dented. On an earlier can, when I wrote about this problem, I was not credited or even responded to. I had forgotten about that or I would not have ordered from you. I am DONE.

I have enjoyed the convenience of Petflow to deliver a large bag of dog food to our door for a year until suddenly, no food and no explanation. Eventually I had to buy a small #5 bag of a different brand at the pet store to hold us over until the expected arrival. Nothing. Bought another #5lb. bag. Finished that. No food on the porch. After I inquire, I am told the manufacturer had a recall and no product is available for our brand. Why wasn't I notified for 6 weeks? That is a courtesy I would have expected. Sadly basic customer service is lacking when it comes to notifying customers that their standing order is void so they can make other arrangements.

I can get products cheaper elsewhere. I will be more cautious in the future.

We purchased the specially priced 6" bullies .99 each for the max quanity of 35. Not sure why but our dog will not touch them. Bummer.

Though we were pleased with PetFlow.com initially, we did not even realize they had set us up for automatic shipments. We cannot seem to get that process to stop. Last shipment they just told us to keep, which was very nice of them, above and beyond but lo and behold, now we got another shipment. Trying to send it back and can't get anyone even on the phone about it. Don't like to give anyone a bad review, but customer service/efficiency seem to be lacking here.

One box came in, yet my other 2 purchases haven't arrived yet. Very frustrating. What did arrive was good quality and well packaged.