PetflowReviews of petflow.com

Promised my shipment was ready for delivery and cancelled

I have been using PetFlow for about three years and everything was great until my last delivery. I order FROMM food for my dog, and I found some of the pieces stuck together with what it seemed to be mold. I might need to find a different carrier or a different brand of food.

Sunday 7/19/20 I ordered this prescription cat food because this company stated that they had this Food in stock! Key word.. “IN STOCK”. If it wasn’t I wouldn’t have wasted my precious time filling out allllll the necessary information to place the order. Not only did u people waste my time but u also wasted my vet’s time in writing a script! Shame on U! Now it’s Thursday 7/23/20 and I’d notice u refunded my order. So I called to find out That u didn’t have it in stock and u have NO idea when it will come in. He is totally out of his food... u a##holes! I had to call the vet to get a paper script which I can’t pick up till Saturday!!!!! If u people would have stated That the food wasn’t in stock I could have gotten a script written this past Monday!!! Or found another online company to order from!!! My cat just Can’t eat any kind of food. U have put his health in Jeopardy. How can I depend upon ur company for future Automatic orders when u have pulled this Kind of stunt. Ur not to be trusted with the food care of my animal. So uve lost me as a new customer and I will tell everyone that I know what a pi** poor company u are!!

Website said my cats food was in stock so I ordered. Was told his vet hadn't confirmed prescription. Get the vet to confirm, just to be told its out of stock and im being refunded.

The website showed that my food was in stock and allowed me to go through the purchase process. I knew it would take a few days to get in contact for doctor approval, however, after four days I received an email that saying that it was taking a little longer than usual because the Vet was not responding. This was completely FALSE because I work at my clinic and no attempt was ever made. I replied back to the email saying that no contact was made, and was given the response that the email was sent in error, but that was the order was canceled. I was never notified that the order was canceled until I contacted them. Poor customer service.

Said it would arrive in 2 days when i purchased. Now it’s saying next week. I would have picked up from store if that was disclosed up front

Shipping horrible through fedex. Packaged damaged by Fedex could not deliver. I had to call and request my order again. 2 day order took a week. Very very disappointed. Had I not followed the tracking I probably would never had received my order. Petflow needs to use UPS not FEDEX!!! I think I will go back buying local.

I contacted PetFlow two weeks ago about obtaining three cases of desperately needed Hills Prescription Diet Urinary Care c/d stress. This is a food that certain cats need to be on for urinary problems or else they will DIE. My regular vet was out of stock and Hills recommended I contacted Petflow. Your customer service agents swore up and down that you had the food in stock and would ship it right away. Within an hour my vet had faxed the prescription for the food so that you could supply it to us. I confirmed with my vet. I also confirmed with your customer service agents. I contacted your customer service team again, and was told that you received the prescription, my order was placed correctly and that the food had been shipped and that I would be receiving it Monday. Meanwhile, our supply of the lifesaving food continued to dwindle, while we waited to receive our shipment. Monday, today, I discovered that I had not received the food at all. I called your customer service and was told that no, the food had NEVER shipped, was given some sort of lame excuse about PetFlow receiving the prescription long after the food had run out, and was sent a generic email that went to spam, just yesterday, saying that you were "out of stock" and my order had been canceled. Come on...really? Your company just wasted two weeks of my time, as well as my vets time, when I could have just ordered the desperately needed food from someone who had it in stock and filled it right away. Now we are down to the wire, my cat could starve or die because I cannot get access to his prescription food and the supply is further dwindled throughout the United States because your company played games with us for two weeks. I will never ever purchase from your company. This was just plain irresponsible.