PetflowReviews of petflow.com

Prices and selection were decent but items were slow to ship and notices for shipping were unreliable (we got two, two days apart).

I got my bag of dog food quickly. However, the last 2 shipments have arrived in boxes that were falling apart. The FedEx guy even wrote a note on this one to apologize.

It took way too long to ship out my order (5-days).

Product and delivery is great but the website needs to be improved. It’s very difficult to change anything on autoship. I should be able to change the product or pay method but it’s impossible to do without calling.

Good and bad. Good. Most of my order was sent. The Bad. The rest of my order is placed on backorder though it was available when I ordered it. So there is an inventory tracking issue there. I was not charged and believe it was set to backorder and I will be charged when it arrives. What I did not see was an easy way to cancel the rest of the order if I had to wait on the backorder. I will wait a few more days to see how long it will take before I try to figure out how to cancel the rest of the order.

Order was not shipped when it was supposed to be. Only 2 out of 3 items came. Here it is JULY 3rd and still have not received my Verus dog food.(Order was placed June 21st) I have called several times. I will say I have placed orders before and got them but when you call now it’s one excuse after another.

I can't fault the order I placed. It arrived just slightly late...but that was okay. My gripe is that they sent me an email saying if I shopped Fromme, I would get $10 in treats, free. I tried copying and using the code and it said I had special characters in it. I then typed it out myself and it said it wasn't valid, it was only for subscription items. I emailed them about the problem and they never bothered to respond. Well, they lost a nice sale of another 30# bag of puppy food.

Only part of my order arrived the other part was listed as simply “shipping” for about 10 days. I eventually had to contact customer support and got an email from someone named “Tiffany’s mom” 2 days later. It was a little strange and unprofessional, a tracking number from the start would have been more appreciated.