PetflowReviews of petflow.com

To slow on getting the order out,hard to understand the ordering system.

- I was .49 cents short for free shipping so I added 3.00 treats that never got added to the order, got charged for shipping, the package was so heavy FedEx dumped it in the wrong lobby not even bothering to drop it at my door. You make us order so much & to not give free shipping when with tax my order was way over your minimum. If the treats were added as I selected it would have met your requirements. Too complicated for me & very stressful for both me & my cat while I searched the local buildings for her cat food.

My orders are taking longer and longer to get. It's taking about a week (in the beginning they came in a few days). I have ended up going to the only location nearby that carries Fromm dog food while waiting for my dogs food. A week ahead of time should be enough time but it hasn't been coming as quickly as it initially did.

Twice my order has been canceled due to fear of fraud and no one ever reaches out to me to ask. I’m frustrated that a week later, when my order isn’t received, I call and find out it was canceled. They have my email and phone number.

I had put numerous orders in for this product in the past two years. The order got canceled many times and I was told I would be notified when they came in. I was never notified! I just happened to come back to your site to see that you had them in stock. Otherwise, good product we have used for years and delivery time was awesome.

I tried to change what we are receiving on the recurring order. Instead of changing the item it sent me an additional bag of dog food.

I have had a good relationship w Petflow up until my last text message was ignored. Natural Balance canned dog food was discontinued supposedly due to supply issues. I researched other foods & decided on Nutrisource which Petflow carries. I ordered 10 cases. Confirmation email & delivery date to follow. After a couple days I sent a text asking for that info. No response. I did eventually receive the dog food in four deliveries.

my orders are taking longer and longer to arrive. last order was over 10 days until I received it. I order early so my boy doesn't run out, but these times are ridiculous. Currently looking for another provider.