PetflowReviews of petflow.com

This is the 2nd time Petflow been out-of-stock of my dog's autoship food delivery. This time however, I was sent an email that it was to ship, then didn't hear anything, for over a week. When I called, I was told that the food was out-of-stock, but that for some reason I hadn't been notified. The young man who spoke to me assured me they could send the food out today and that it wouldn't happen again. I asked how I could know that it wouldn't. He said he didn't know. He sounded bored, non-apologetic and unhelpful, only interested in the sale and not in customer satisfaction. I asked to speak to a supervisor. He put me on hold for ten minutes, then came back and told me the supervisor, Rochelle, was on another call. He verified my phone numbers and told me she would call me back shortly. It's know 12 hours later - guess what, no phone call. I'm seriously thinking of cancelling my autoship orders.

I really must first start off by saying Petflow has very good pricing. That being said I placed a small order to add to some things I had purchased from another site to give as a gift to a friend. I received the order confirmation after I had paid and that was it . No shipping confirmation and no tracking number. I called on two different occasions and was told that the problem would be corrected and I would have my tracking number, never got it just kept hearing about how they would send something over to the warehouse. Needless to say my order arrived late and nobody ever got back to me. I was planning on joining the spoiled rotten club but I could not go through that every month.

I put my order in on Sep 7. As of the 18th I still haven't received it so I called. I was told a particular treat I ordered was back order. I asked them why I wasn't informed of this so I could cancel that particular item and get the rest of my purchase shipped. I was told that I should of received a e-mail letting me know. I told him I never received an e-mail and after he checked he confirmed that the e-mail never got sent out. I asked to cancel those treats and send the rest of the items, which he said he would. I hoping to receive the order soon. Not impressed with this company. Might try again and see what happens.

You need to double check the order against the packing slip. Recent order of multiple treats had several missing. Also, they do not pay attention to holds/ cancellations on auto orders. Tend to cancel orders wo informing customer.

I have ordered well over a dozen times from them at a cost of well over $1000 and their normal service was great. Recently though I ordered what I normally do and it got abruptly canceled a week later without any notification. My first sign something was amiss other than lowering dog food levels was that I had a refund on my credit card from them. After a few days I e-mailed them whereby they reordered it and apologized. A week after that, it still had not shipped and I again e-mailed customer service. They found that it was still stuck in their system, gave me a whopping 10% off and assured me it would be on its way soon. Now a total of three weeks have passed and still nothing has shipped. I smartly ordered through a different site which shipped within 24 hours and I'm expecting my package today (total of two days). I just e-mailed PetFlow again today about canceling my order since its clearly never coming and I can't do it though their site since its still in the "Shipping" status it has for past week. I think I will be permanently moving onto another company at this point - certainly after the best they would do is 10% off.

I'm happy with the personnel and the products, but it took more than a year for my complaint to finally "register" with someone. Whoever is in the warehouse NEVER uses enough airbags in the boxes and I have REPEATEDLY informed them that I receive damaged cans and bags of dry food because the contents of the boxes get rattled around inside. I am always assured that my complaints will be passed on (and I believe they are), but nothing has changed. Although I would hate to do it, I have seriously considered finding another company simply because of this issue!!!!!!! My most recent order is the only one that has had enough packing material and I believe that only occurred because I was so insistent with my complaint and "threatened" to go elsewhere. I cannot understand why it took so long to resolve this issue ... but I wonder if it IS actually resolved or if my next order will go back to having just a few airbags ???? Also, regarding complaints on this site about slow delivery time, I think the problem is with USPS, FEDEX, and/or UPS. The closing of numerous post offices across the country has slowed delivery on ALL mail and has added a burden to the other delivery services. Prior to PO closings, I used to get my boxes in a very timely manner. I've never been particularly impressed with FedEx. They continually leave heavy Petflow boxes right in front of my door, blocking it. If I'm INSIDE, I have to force the door open. If I'm OUTSIDE, I have to drag the box out of the way before I can get in. I even have a sign posted to PLEASE NOT BLOCK THE DOOR. They also leave my boxes uncovered on days when it looks like rain.

My order was on backorder and I was never notified. However, I received multiple surveys asking for my opinion. I had asked for a delivery date of 9/10/13. I wondered why my order had not arrived. When I went to the site and checked on my order, I see that it is on backorder. However, I don't know which item because it does not specify. Probably will not choose Petflow in the future.

Placed sn order with pet flow for mihhty dog pulled pork was chsrged on my credit csrd and told it would ship the next day via fedex after teo days and no delivery contacted them and was told they didnt have any i was very displeased that no one from pet flow contacted me about the problem and i had to ask them to credit my credit card back for the cost will never do business eith them again