PetflowReviews of petflow.com

The super low price item I ordered was later cancelled by you due to supply. The next day you ran the same item at the same low price.

This was my first order with PetFlow. I was not happy with the condition upon arrival. The box was open and one of the products was sliced open and half gone. There was no packing slip or order receipt in the box. I am concerned now that if there was then someone has my identification information (name and address) and my charge card number if it was listed on the packing list or order receipt. I doubt I will place a second order with PetFlow.

Ordered 2 pink "dogbone" shaped lights and 2 blue. The pink ones were for friends, I needed the blue for my dogs. The listing said there were like 20 blues left. I also ordered a blue lighted body harness for our 13lb yorkie. Well they were out of the blue dog bone shaped lights & I was notified a day later after paying and the body harness was way too small even though I ordered a small not the extra small. My yorkie always wears a small. Very disappointed, not worth sending the harness back, will try to find someone who can use it. Most disappointed about the dogbone shaped lights since we walk very early each morning & it's dark. Guess my friends will be happy though. Will not order again from this company. :( Too bad, seemed like good deals but I see it is not.

I placed an order, it was accepted and invoice shown. in a few days got a new invoice with 4 items missing, emailed co, said get back to you in 24 hrs. no word for 4 days, I emailed again and got nothing. finally called and said what about my other items. oh out of stock but when I ordered it showed in stock(some were specials and they showed some items already OS). I said why wasn't it shown online, why when my order was placed were those items not held for my order? no answer. pkg came, no invoice,no explanation of where my missing items were. when talking to them on the phone got vague answers, and stock answers but no truth or going out of their way to make it right. will not order from them again and after checking w/local pet store prices were much better locally. only thing petflow had good prices on were specials which were mostly OS.

I only only ordered the quantity I did because of the sale. I checked the items on your web site and appear to have paid full price. I called for a partial refund but no longer had my order number and didn't remember the exact discount I was supposed to receive so I was told they could not help me.

I had placed an order for my 5 dogs. I waited and waited and then one day I get an email saying they apologized for my returning the order. I NEVER returned the order! When I order ANYTHING online I have it sent to my PO BOX. In this case your website neglected to state that the order will be delivered by FedEx therefore FedEx does not deliver to PO BOXs. I would have put in a physical address otherwise. This is something I feel NEEDS to be changed on your website when placing orders. Granted my order was only a mere few dollars. But it still would have been nice to know it would be delivered by FedEx in the first place .

No offense, but me and my dog weren't too happy, money wise and edible products. Money return would be appreciated.

Commcommunication is terrible my order was delayed and I was never notified and I depend on my cat food being delivered on time as I live very far away from the metro area. when I called to find out why my shipment have been delayed I was not offered an apology or any credit or anything except excuses. I have since canceled all my automatic orders and will not be ordering from petflow. I would not recommend this company if you need timely dependable service and good communication because you will not find it here.