PetflowReviews of petflow.com

Prices the same as many other sites. No confirmation delivery means constant follow up when the carrier fails to deliver package. Prescription dog food very expensive hear and takes too long to ship

Hi, I had to order my cat food twice and almost gave up on the whole thing. Vetsource said that they contacted my vet and that my vet required an exam, but that was a lie. My vet had no record of them contacting them. Vetsource cancelled my order and I had to reorder. I have waited and continue to wait an additional 2 weeks without cat food. Very irritating and inconvenient.

This is the second time I used pet flow service and the first was just food and everything went well but the second time, I ordered meds for my 3 dogs (revolution), and I received a confirmation that the ordered was processed and shipped for all three, and was charged accordingly, but my what was my surprise that I got 2 out 3, I waited a day just in case there was another package but nothing. So I called customer service and Gary was very helpful and explained the whole situation and issued the refund. I was not happy because the emails I received never said anything about the partial shipment. I was just informed by the agent that part of my order was cancelled because the vet told them I had to take the dog for a re-check. I would not have any problem with that if I would it be notified and not charged for it. If I did not called, I would not know. At least an email would be great and please don't charge the full amount without sending the whole order. They did refund the difference only when I called. I am very unhappy for the lack of communication

I ordered 2 cases of cat food (24 cans). Outer shipping packaging appeared undamaged, but 3 of the cans in one case had significant damage/denting, and several cans in second case had minor denting as well. Seems like more attention to internal handling and/or quality control in pre-shipping procedures may be warranted.

placed my order and they did not have what i wanted, shipped from another location and took way too long to receive.

Prices are good, usually. This time the only 2 liquid items in the order both LEAKED!!!

PetFlow offers the cat products that I want at great prices. I definitely will keep purchasing my cat food from Petflow; they stand by their products 100%. I hope they work through a few problems so my next purchases are seamless! They need to make sure that they notify customers prior to shipping autoship orders so customers can review and make any changes to the autoship orders. I had a recent auto shipment just ship and charge my credit card without any prior notification. They also need to handle returns and refunds to credit cards more accurately. PetFlow customer service has always responded promptly via email and ultimately made everything right. However, this time around it took me contacting customer service several times to sort things out.

but my last order... I received 2 "6 inch bully sticks" and my pinky is thicker than these things... my rotti ate it in one bite!!!!