PetflowReviews of petflow.com

Poor bad service and poor bad communication.

I ordered a 30 pound bag of dogwood and it was damaged in shipping. I received an estimated delivery of Sep 12 for the replacement shipment. Today I receive an estimated delivery of " label is printed "and shipping estimate will be forthcoming, It seems this is an ongoing problem that I have experienced with Petflow. Estimated shipping date comes and goes and new date may very well come and go as well. It appears PetFlow and FedEx are not on the same page.

Day ten, still have not received dog food after multiple phone calls.

Customer service is horrible. When I track my shipment it says it has been delivered to my front doorsteps a day after I called about a email referencing they are unable to deliver to my address. I have yet to receive my package.

This was a new experience for me and I was looking forward to the ease of receiving dog food delivered. The problem was 2 months in a row food was not delivered timely and I had to go buy food to have enough food for my dogs. The tracking and phone calls made did not help and it was very upsetting. I needed to cancel this service.

Extremely slow shipping. Very disappointed. Will not be doing business with Petflow again, and will do my best to discourage others from doing business with Petflow. Even my dog is disappointed in your outfit, and my dog loves everyone. Be better

I ordered a product and never received it. When I had to reach out they sold my stuff out from underneath me and then said it was out of stock! Still haven’t received anything.

Pet flow is so unreliable that my last 2 orders showed up way late and incomplete. I had to chase them around for the rest of order. I will no longer be using petflow. Terrible service and crooked.