PetflowReviews of petflow.com

Ordered RX pet food on 1/29. RX was faxed and "signed" immediately by vet as their office did not have the needed RX food in stock and have advised that upon receipt the rx was taken into the vets office and immediately returned to Petflow. I did not receive any notification about the order or the shipping so I contacted Petflow to check on order the following Monday and rep stated..."Your vet just signed the prescription and we are in the process of preparing your order to ship." This was not an accurate representation of the timing for the response of my vet and indicated that the order was not processed promptly. Most likely I will not be ordering from Petflow again when I am not sure that the orders are a priority to prep and ship.

I am bummed out about my experience with PetFlow. I ordered Natural Balance Catfood from the site because I was promised 1-2 day free shipping over $45.00. Instead, two business days after I placed my initial order, I received notice that the food I ordered wasn't available at the warehouse closest to me, but instead would be shipped from across the country. The communication, quality of packaging, and all other aspects of this purchase were easy. But I won't be shopping here again because I would have liked to know about the shipping delay immediately.

The process of getting the order approved and shipped took too long

The last shipment which was a replacement for a damaged order arrived with the shipping box crushed and holes in the box. Fortunately the contents were not damaged this time

Delivery was fast, product was good and the price was right. I'm giving three stars because the price was only right due to the promotions at the time. They allowed me to purchase our expensive dog a few dollars cheaper than driving into down to buy it from the store and I also got free shipping with the deal. Problem is, without the promotions, I'm paying way more than I would if I drove to a local store to get them. For someone who it is an inconvience to drive to get dog food, this might be worth it. Someone like myself, who can drive and prefers a deal, I'm going to buy somewhere other than PetFlow. I'd really love to see some type of price matching, but until then, I'll continue to buy local and watch for another good promotion.

I am generally pleased with pet flow, however my last shipment of 3 cases of caned cat food was left in the freezing cold outside my door even though I used the FEDEX tracking number and put a vacation hold on the shipment (cause I was gone for 2 days) and also asked for text msgs to be sent to my phone when actually delivered by FEDEX. Vacation hold was ignored and no text msgs. Two of the cases of food were fish types. the other chicken, Both my cats will not eat the fish and the one cat tried several times vomited it up minutes after eating it. I'm taking about: Blue Buffalo BLUE Freedom Grain Free Fish Recipe Indoor Canned Cat Food and the other Blue Buffalo BLUE Wilderness Kitten Salmon Recipe Canned Cat Food. The third: Blue Buffalo BLUE Freedom Grain Free Indoor Mature Chicken Recipe Canned Cat Food, which I have not opened any yet. They may just not like the fish as these are new but the chicken they love. I just wonder if hard frozen the thawed to room temp and served has some how spoiled the food. total price over $86.00 So I would like to see Petflow work with the shippers they use to mark the canned food "perishable, do not allow to freeze" even if I have to pay a little more for it. If Petflow believes allowing the food to freeze and unfreeze one or more times (depending on how may times the shipper lets if freeze in their trucks) is safe, I'd like to hear their explanation why please. Meanwhile I need more food and am afraid to order any more because of this freezing problem. I want to order some Weruva, but I guess I'll have to look at other options until Petflow can guarantee me the food will not be allowed to freeze. Help Please?

Delivery of my prescription dog food was very late. I was out of food for three days. Had to feed Non-prescription food. The SO works so well for Bunk and he was not dribbling. He started to dribble yesterday (day 3 without) I received my order today. Thank you :-) As I understand it, Paws 2 Help did not authorize the prescription in a timely manner. In all fairness, I can not be upset with them either... they do a marvelous job for very reasonable fees. I am hoping for a smoother transaction the next time.

I didn't realize 1) the food I wanted required a prescription from my vet 2) how long the process would take 3) I couldn't cancel once I submitted my order. I ran out of food way before the order was shipped so I had to go to the vet anyhow to get the food