PetflowReviews of petflow.com

2 of my 3 orders have been late compared to the information given at the order. When planning our pets supplies, being given incorrect information puts a bind on their feedings. The closest store to carry the Blue products we buy from you is over 2 hours round trip, so when I have to do the drive after ordering from your company, it is not very good customer service. If the correct information was given at order time, the planning could be arranged as such. Hopefully this does not happen again, as it is very disconcerning.

The website falls short. It is very difficult to edit products. I have a recurring order scheduled for every 8 weeks. I have tried to make changes to it and have had to go through customer service because they wouldn't show up when made from the website. I would order much more if the website were user friendly.

The first time I ordered from them was fine, I think the order even got here early. The second time I tried to order, I did so because it was a Cyber Monday deal for free shipping. I got the code & ordered, but then I forgot to add something, so I clicked on the option to go back and add more items but when I was done adding & went to pay, I was not given the free shipping or even an option to go back & start over with that code. I tried multiple times to figure out a way to order but it was not working, so I cancelled the whole order. It was very frustrating. I wrote a comment on their page before I left, but never got an email regarding that particular situation until they wanted this overall review.

I love the price of bully sticks but the shipping time gets worse each time I order. I tracked the shipment and the order was IN MY TOWN and then traveled to 3 other locations before coming back to my town and being delivered. In total, 11 days to get from NJ To PA. Ridiculous!

I ordered a bag of Natural Balance Fat Dog food. My dogs love the food but I ordered the large bad from PetFlow and half of the bag is dust. Natural Balance said that the food is not normally the crumbled and could be the bag was on the bottom of a pallet. All the food is coated in a dust and the dogs hate it so I have to throw it out.

I gave one to each of my three Boxers. One threw up a chunk he had swallowed. One had bloody diarrhea that night after chewing/eating it. The third dog didn't chew on hers very long and was fine. Coincidence, I don't know but I have thrown the expensive lessons away and will not purchase again.

I wanted to order only one item, which cost only a few dollars, but was not allowed to do so unless I also ordered another $15 or so of things I neither wanted nor needed. I also struggled for quite some time trying to place my order online (and I'm not stupid). When I was finally ready to click on the site to submit the completed order, nothing happened. I tried several times--still nothing, so I gave up. I phoned the next day, and a friendly, competent person was able to quickly complete and submit the order.

Everytime I order canned dog food, especially with certain brands: Evo & Natural Balance, at least half of the cans are dented. This last order of Evo had 7 cans of Venison severely dented.