PetflowPetflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Showing 3,198 reviews with 1 star · Clear filters
SANDRA J.
When I placed my order on September 9th, the items were in stock. I checked two different times on my order and they told me it was still processing. I received an email on September 21st saying that the items were not available. That is bad business if you can’t fill an order that’s suppose to be in stock. I’ll go back to chewy. You get your order in 1-2 days from there. I guess you get what you pay for.
HELEN D.
The food is expiring in a couple of weeks. Not sure why you'd send out food expiring so soon! Very negligent!
Jolene D.
I’ve had an awful experience with this company. I order food for cat that has been hard to find lately. 2 weeks later and nothing has been shipped. Customer service doesn’t answer the phone nor do they respond to texts. It looks like I’m going to have to stop payment on my credit card.
JOAN M.
I placed my order 2 weeks ago. Still hasn't arrived. I can't say anything about the products (I am sure they are great!) but their shipping is clearly a problem.
Sean
Changed from reliable Chewy to Pet Flow because Chewy no longer carries Fromm dog food I find out of stocks and poor delivery information on Pet Flow
Not a happy C.
Have yet to receive the order i placed almost 2 weeks ago! Called after one week and was told that it was a hold up on who they use to check prescriptions from the vet! 😡 I think I'll stick with Chewy, at least they are prompt with shipping!
HEIDI M.
Took forever to arrive, but with Covid, I get it. What I dont get is why my order was split into 2 pkgs and nobody told me. When the pkgs finally arrived the cat food was open. Ug. Thanks, no thanks.
LARRY Z.
Terrible company. I wrote you about my first and only order and no response. We will challenge our credit card and contact Royal Canin about you selling their product with no warranty.