PetflowReviews of petflow.com

I am not buying from Petflow again. First, it took 10 days for my shipment to arrive. Second, my shipment was incomplete and there was no bill of lading in the box. Third, one of the items was not like I thought but Petflow refused to allow a return b/c it only cost $7.98, and their shipping policy requires that the item be valued at over $10.00. Fourth, a collar from the same shipment broke while I was adjusting it to fit my dog. Finally, I was going to return the collar and the other item since the value would have been over $10. But I decided to just forget. I tied the broken collar around my dog b/c it was supposed to be an LED safety collar. It's not. It did not glow. The harness was too tight for my other dog and not adjustable. Also, it did not glow, either and was supposed to have been a yellow safety harness that glowed. All in all, this was $28.00 wasted that I could have spent at Petco or Petsmart or even Walmart. I will never order from Petflow again due to shoddy merchandise and poor shipping time.

This was my third order. First order came fast, product was good. Second order came fast as well, one wrong product, no big deal. Third order took 16 days (ordered on 12/01/13, finally received 12/17/13) and was not properly packaged, just a bunch of bully sticks rolling around in a box that was way too big, bully sticks stuck under the bottom flaps, etc. I was concerned for the potential of bacteria to have entered the box during shipping. Contacted customer service and was given the excuse that they were out of stock in one warehouse so it had to come from a warehouse that was further away. Where was it? Russia for goodness sake? They seriously could have been sent in an envelope which would have been a lot cleaner. At least put them in some type of a baggie if you are going to use a huge box. Customer service offered for me to return them at MY cost and they would send more out packaged in the same manner. Wow! Thanks for listening to my concerns and doing the right thing....or NOT! I will not purchase from this company again. They obviously aren't too concerned about rectifying their issues and keeping their customers.

grrrrrrrrrrrrrrrrrrrrrrrrrrr

As far as the box of treats and food I ordered it was OK. HOWEVER the Spoiled Rotten box, well now let me say that the first 2 boxes were terrific then they began going downhill. At first the card enclosed in each box showed at least 7 (SEVEN) items and all were in the box. The card also showed what the regular price of each item was. Then began no normal prices given, too many medications, AND down to 5 items which were not all for the pet. Take for instance the box they just sent which was no charge, had 2 meds 1 tug toy, a rather heavy and large waste bag holder, and oh ya a treat. Can you tell me how this box is for the pet to spoil him rotten? A spoiled rotten to me means TREATS and a small toy for my pups, what this company is passing off as Spoiled Rotten boxes is anything BUT! It was due to the Spoiled Rotten program going downhill PLUS the fact that when pet foods are recalled this company does nothing for we the customer.

You crunched 3 large bags into one box and the box must have broken because it was all taped up. Another company that I usually order from sends the same amount in two boxes.

I've ordered from Petflow in the past and had a good experience, but this last time is enough to drive me away. I ordered some items on Thanksgiving day. They were shipped out 3 days later and sent via FedEx (who transfers to the post office for the last few miles, very annoying to me). FedEx originally had my items set to be delivered 8 days later - extremely slow and not what I expected. Tracking information stopped being updated after 3 days, and my item did not arrive by the due date. I contacted FedEx, who didn't have an answer as to where my package was. FedEx also showed that my delivery weighed 33.5 lbs, which is crazy given that I ordered some bully sticks and a couple toys - 5 lbs at the most. I contacted Petflow to request a refund since it appeared my items were lost - they did reply to my email, and gave me a $10 credit to my account to cover the ridiculous shipping time, but didn't answer my question about why it weighed so much. My item finally arrived 3 days later ( 2 weeks after ordering it), and it was someone else's order! The packing label was correct, but the box contained a huge bag of dog food. The package was destroyed, too. I called Petflow, and they went ahead and sent through my order again without asking if that's what I wanted. At this point, I was ready to just cancel the entire shipment and get my money back. Now, it's 3 days after the shipment was re-ordered, and I haven't heard a word, nor do I have a tracking number. I'm extremely unhappy with Petflow and FedEx. All I want to do now is cancel my order completely and get my money back. They do have great prices on some good items, but this experience has left me extremely unsatisfied.

I used a coupon code which finally showed up correctly after contacting customer service. When I entered all of my payment info and hit submit, the confirmation page showed a different price without the discount. After contacting customer service again, I never heard back from them. I cancelled my order.

I ordered some items and after 2 weeks with no tracking email or my goods, I called to find out the address came through weird online and fedex couldn't deliver but there was NO communication from petflow. I had to go out and buy more dog food in the meantime and now the automatic shipping is messed up. The representative said he was sorry and someone from petflow should have reached out immediately but it never happened. In the end, he corrected the mistake and I got my items in 2-3 days - however the only discount he offered was 5% which is crappy. None the less - not the best experience for my first time.