PetflowReviews of petflow.com

I called because my order was delayed twice. The gentleman I spoke with was very condescending. I told him that nowhere on the website does it state how long or how your purchase will take or ve shipped. I explained to him that I have 7 dogs and it is hard for me to get an exact time frame for having my dog food auto shipped. He rudely told me " I am sorry you have a problem on when you need your dog food " I didn't appreciate it. I tried to explain to them that maybe they should put this information on their website along that it takes 3-5 days to ship He say well I have no control over the website site.

Auto ship does not work. Advance notice of order was supposed to come but does not. Auto ship does not take changed scheduled when modified days before shipment date. Will not use auto ship or this company again to order dog food.

RECIEVED THE LAST PRODUCT, I ORDERED. I CALLED YOUR COMPANY TO LET YOU KNOW, THE PRODUCT WAS DAMAGED (BENT). I TOLD THE PERSON, THE BOX WAS NOT DAMAGED, SO THE PRODUCT HAD TO HAVE BEEN PUT IN THE BOX DAMAGED! HE DIDN'T WANT TO HEAR IT AND WAS REALLY RUDE!!!

Ten business days after placing my order and being charged for the order, the product has yet to ship. 5 business days after placing the order I contacted customer service, who indicated they would check with supplier and get back to me. I was told it could take up to 5 business days for my order to ship— after 10 business days I’ve received no update and it appears my item hasn’t shipped.

Shipment arrived torn from stem to stern and keel. Meager attempts at re-taping most likely by the carrier. Packaging too light for the weight in the box. Amazed that all product was still in the box, even tho box was near total destruction. I notified Pet Flow and get zero response. I'm thinking about seeking a new supplier. This time Pet Flow was woefully under expectations.

my account showed a backorder. order more product, then got a bunch of products, good for months.

Took 9 days for order to arrive. Multiple erroneous ails re expected arrival, had to go buy at store and.order was delivered after I left the area.

This was my first order from PetFlow. I found out my dog has some pretty extensive allergies and with each passing day, I had no choice but to feed him the stuff he was allergic to until my new food arrived from PetFlow. I regret switching from my usual provider. I was giving PetFlow a chance but my food didn't even leave their warehouse for a week and it took a few days beyond that for my order to arrive. I appreciated being able to text customer service (which I did regularly) but got a whole bunch of "let me check on that." I ended up going out and buying the food from a local provider so my dog wouldn't suffer. The PetFlow order showed up many days later with no apology or remedy from the company. I'm not impressed.