PetflowReviews of petflow.com

I received an email confirmation for an autoship product that was cancelled several months ago. I called customer service 3 times and ended up in a call center stating that I qualified for a $100 gift. I explained that I was not interested in a gift. I was hung up on twice. The 3rd time I called I received the same sale pitch. Again I explained I needed to cancel an unauthorized shipment. I was asked to provide my date of birth and confirm my credit card number. I was told that without that information the could not not find my order and the order number in my email was incorrect. I will never order from the again and if I ever can login into my account I will be cancelling all of my autoship orders. Petflow contacted me & refunded my money. Howeve, going forward,I will be buying my dog food from the local pet store.

Update: i love how petflow or anyone on trustpilot can ask for an "update" to make your review be not genuine. almost as bad as money back for good reviews. Get better petflow. Petflow has been fantastic for years, but the past year has been a disaster. Out of stock on scheduled products all the time. It is simply no longer worth the struggle to feed my pets. These foods are available at all retail stores, including Amazon and Chewy. It is a joke that five of the canned meals are constantly having problems.

My auto-ship order was canceled due to back order issues, What’s the point of having an auto-ship program and have your loyal customers eagerly wait for the products when you can’t honor the shipment as promised?

items were damaged

Abysmal customer service, high prices, they are ALWAYS out of something, and my autoship had an ontime delivery average of MAYBE 20%. I got 4x the amount of email saying my order was delayed than those confirming shipment. THEY MAKE YOU CALL THEM TO CANCEL AUTOSHIP. You read that right, the thing that SiriusXM was sued for, they still pull. YOU CANNOT CANCEL ONLINE even though you can sign up..... feels like Time Warner Cable all over again, oh, but wait, they changed their name because of the constant bad press and said shady practice.... There is nothing they offer that you can't get from Chewy, faster andvfor less money, plus Chewy LET'S YOU CANCEL without having to run a highly questionable retention gauntlet. Think I'm alone? Check reddit, even though there all these super legit reviews here....

Your web site looks good but I have tried 3 different credit cards and none work. They are all good nothing owed on them but you declined my cards every time. So I’ve decided it’s not worth the effort.

I would give them a zero star if possible. Really bad customer service. They would like your order sitting for more than 2 weeks with doing nothing to connect with your pet vet office. The pharmacy they are using can only send the email to ask the customer to connect with vet office. They basically will put zero effort to do their job. Really bad customer service. I have to cancel my order and will never order from them again!!!

If you discontinue products than you should take them off your website