PetflowReviews of petflow.com

I waited for my package to be delivered, based on what your information was telling me, even as late as 9pm! It never came...no big deal. So I called the next day and spoke with Saudra, who couldn't have been nastier if she tried. She tells me that FedEx does not deliver for them on Sunday, to which I replied, how would I know that when everything your website is telling me was that it was coming? Her reply to that was, "well now you know"? Are you kidding me? That is your customer service, which is exactly what I told her, to which she hung up on me, to add just a little more of that special customer service I guess your company offers? I sent this email to PetFlow over a week ago, and still have not got a call, email, nothing! Not sure I will be doing business with your company again. I spent more than I usually do for this food. Then your website offers me a coupon, then with no mention in the offer, I get a message that says this dog food does not qualify for the discount! C'mon guys, get your "stuff" together! FedEx actually gave me better service than your company did! And this is how you treat a brand new customer? Very unhappy, Ken Dibos

Website said product was in stock, so I ordered. Order status said "order shipping" for several days with no updates, shipping confirmation, or tracking information. I contacted them, only to learn that they never have stock, but rather rely on third party vendors/warehouses, and that my order may have to be canceled, due to low stock at these third parties. After more than two weeks, their website still shows the product as in stock, and my order still says "order shipping." Yet I have no shipping info, no product, no ETA - nothing. Oxford Languages and Google define "shyster" as "a person... who uses unscrupulous, fraudulent, or deceptive methods in business." Hmm... claiming a product is in stock that you don't even stock, but rely on third party vendors; stating that the order might need to be canceled do to low stock, but not actually canceling the order - all while still claiming the product is in stock and allowing additional orders. By the dictionary definition, this outfit would certainly appear to be operated by shysters.

My dog who is 9 did not seem to like the food. I will give it to her again and see hoe she responds. I'm sorry she is so fussy .Charlotte Martinez

Ordered last Saturday morning, it’s now Thursday evening and still hasn’t delivered & is not expected to deliver until 8:00 pm on Friday.

I called on Friday 10-2-20 to make sure they had my product, they said 12 cases in New Jersey and 7 cases in Nevada. I ordered it he said it will be around 1-3 work days before I receive it after they confirm it with my vet. I never received a text email or call at all from this company. I had to call them and text too. I finally got in touch the following Thursday and he said it was confirmed by my vet and we are waiting on shipping and he would email me when it ships. Note I told him my vet had not been contacted at all but it was approved!I don’t hear anything or email so I called them Tuesday nite and the lady told me they were out of my dogs food. I asked why was it not labeled with my name for me or something and she said we have customers that have there’s automatically every month. So I ordered it on 10-2 and 10-13 there is no more and you never called me , texted me, or emailed me. That’s poor service and I know about customer service , I repair furniture for customers and I have to be punctual, call , give time frame of when I’ll be there and give estimate ament of how long it will take me to do the repairs. I hope you don’t treat all your customers like this.

A product was listed as in stock but I had trouble for days getting it shipped (involving emails and phone calls). Then I was finally told it was out of stock. Had it been correctly listed I would not have bothered filling out all my info and wasted so much time trying to get my shipment.

Difficult to work with. Our vet is continuing to have trouble contacting you with our prescription. And you can’t even tell me if you have the food we need in stock. Your website says yes. One customer service rep says no, another says yes, a third says you use a third party warehouse and therefore you can’t check. Which is it?

Their customer service reps all tell you different things. The communication between petflow and their prescription food pharmacy is horrible.