PetflowReviews of petflow.com

Good service, a little trouble with website though.

I am on auto ship, I changed my delivery date on 4/4 to ship immediately so I could receive my dog food sooner bc I was running low. I thought I would receive it in a couple of days but It will arrive at my home within five days 4/9 if it arrives that day, which would have been my original delivery date had I not requested It to ship sooner. Sometimes I receive food next day or within two days. I have received food after two weeks if it's not in their warehouse but they didn't inform me of this until I called . In the meanwhile I have to buy my dog food at the local pet shop which defeats the purpose of home delivery for convenience and cost savings. In the future I will have to make sure my order goes through before I start to run low since their delivery time is inconsistent .

Your website, supplies, and ease of ordering was great. The condition the package when delivered was not great

I have had varied experiences but I'm hanging in with Petflow. There's something kind in these voices even though they've screwed up several times. I have cats and they sent dog food. I set up two recurring orders, they only sent one. I ordered cat litter on same order and didn't come. I had made several calls to make sure they got it right as I got a confirmation email without 2 of three orders. I waited two weeks to see if orders would arrive and when they did not I called and spoke to a woman and within days my orders arrived. So I'm not giving up. I'm going to be seriously checking those confirmations and hope- I called when only one showed up on computer and was assured they'd all come. Didn't. So I have to be super vigilant which is a shame. Pp

Good shopping experience + fast service but EVERYTHING I ordered was shipped in one box - it weighed 31 pounds and I could not carry it when it was delivered to our driveway - I had to open the box and carry the items to my house - 3 trips.

I was excited to give this a try. I ordered from a coupon I received in the mail for 25% off and overnight delivery. After ordering I received an email that said I would receive it within 2-3 days. The long and short of it - it was received when I needed it - however - left town to return to a FED EX door tag not knowing what it was for to get a knock on my door for a pick up from PetFlow ----- so very confused .......

Ordered a bag of dog food that needed my vets approval. When I signed up I didn't not give my vets fax info because I didn't have it. A few days went by and my order was still not processed. I emailed and got a response from someone that they had faxed my vet and was waiting approval. Then the next day I checked in and he said they had approved. The day after I did a live chat from the website, that man said that they were still waiting for approval. I called my vet to check and see and they had never recieved anything from the company. Both people LIED. I finally decided to call and talked to a very helpful girl that said they didn't even have my vets fax number so she said she would tell the company that they would have to call and get verbal approval. Finally after that it went through and was shipped.

So far our experience with Petflow has been good. The only complaint that I have is shipping seems to take a while.