PetflowReviews of petflow.com

Ordering was easy, purchasing was horrible - I zeroed my cart and went elsewhere. I did not write down my password and I could not get it to recover it for me nor could I check out as a guest.

My shipment was not processed for 2 days after the order was placed.

I got 30 lbs of cat food and some catnip recently from PetFlow. The cat food arrived fine, but in transit the catnip bottle had burst in the box, covering EVERYTHING inside with catnip. I would buy from them again, but I'd have to order my cat food by itself (or at least without anything else in it that could explode).

Unfortunately part of my order was out of stock and I never received it.

I bought 2 of the pet lights that go on the dog's collar. One was not functioning when it arrived. Petflow was great about replacing it right away. I have 2 dogs- one is a 78 pound Boxer and one is a 63 pound Pit mix. I walk them a lot. Within the first few walks the clip which holds the light on the dog's collar broke. The second broke but in a different fashion. In both cases the break occurred when the dog (which all dogs do) shook their heads. The idea of a light for other dog walkers to see us and for cars or pedestrians to see us is good. The obvious lack of quality and lack of basic testing of this product goes without saying. I did not bother to call Petflow again- figured what's the point in replacing the units when they will only break again after one or two walks.

About a week after placing my order and receiving a confirmation email for the order indicating it would be shipped the next day, I was confused because my order had not come yet. It was easy to call customer service and have the shipment rescheduled but the customer service rep kept insisting that the system shows I did something wrong despite the fact I told her multiple times that I had not done it. She says I postponed the shipment when I actually postponed the NEXT shipment. I don't know why the system messed up and changed all the shipments but it was not me. Why would I place an order and then postpone it to March of 2017? It was because of this error that I had to rush out and get dog food. You have great prices and a great service so it was disappointing to spend more money on food than we do with you. Hopefully this doesn't happen again. Thank you.

Have used sight for years but to change an order or modify requires a lot of back and forth and will no allow canceling an order without calling. Which is just one more hurdle.

The ship fast and their system is very easy to use. The only problem is that their prices (Blue buffalo food) are still higher than Petco.