PetflowReviews of petflow.com

I enjoyed ordering from your company really due to the fact of consistent quick shipping times. This last purchase has been horrible to say the least. It's been nearly 3 weeks since my last order and still nothing has yet to arrive. Just a couple days ago I received an email from you guys about not having one of the items in stock. Now just to be clear, this is about 2 weeks after the online purchase. I mean really, if it's out of stock you shouldn't be able to purchase it in the first place right? So about 2 weeks later you then let me know and assure me I will get my money refunded in so many hours. Seriously? A customer of the past, Joe Pinelli

my order took quite awhile to receive and was short a item...missing not shipped...

The 2 items I was most excited about were flawed. First the flashing dog bone lights. The clips that attaches are so flimbsy they bent during shipping and I could straighten with my bare hands. Second, the mouse pad I ordered came in the wrong breed. I had ordered pug and and received golden retriever. Wasn't worth the effort to return... All other items were fine

The reflecting tags for the collar were missing and the entire reason that I ordered from you. The other items were fine but only ordered to make the shipping charges reasonable. Very disappointed.

The site is a pain in the ass and not only is the User Interface confusing but some of the buttons don't work as they should and I was unable to complete my purchase due to it not allowing me to add my doctor. The email center was of limited help (although they did just end up making the purchase for me) and they initially over charged me. Only reason I used them was due to a coupon I had and won't use them again.

I was happy to find Wysong Optimal Geriatrix cat food that nobody else online except Wysong direct carry. Our cats are very particular about their food and the stock was getting low. The price at PetFlow was good, too, especially with free shipping. However, it took 12 days to finally receive the package, and we barely had enough food for the next day. Though the receipt said they would ship it on 01/03, they didn't until 01/07. I would like to order again, but I wonder how much ahead of time I should order the next time.

one of the cans was badly dented. i will not feed that to any animal. my cat is not a very picky eater except with this canned food. i will not purchase it again.

When I received the box of cat litter there was a large amount that had opened and spilled into the shipping box.