PetflowReviews of petflow.com

Well I ordered a hard to find prescription dog food it showed available then like a couple of days later it’s back ordered and can’t get it yet, this was the first time for me to order on this site as well, never again

Petflow carries great products. But the site is so hard to use, especially if you sign up for automatic ongoing deliveries and want to adjust your order. I like to change my dog's food every few months, and it was so hard to switch out food. This month I ended up getting 5 bags instead of 2 bags over a 2-day period! I was able to return 3 of the bags but I'm still on the hook for paying for 5!

Terrible. Get an email that my order is shipping but it’s actually out of stock and never get a message from them. This was a prescription food with no alternative. If they had made me aware I could have found another source.

Purchased lights for my dogs so that I could see them at night - some worked, some didn't and those that did work only lasted a day or two. Junk!

I receive the wrong item

My prediction was correct. Every shipment I receive is worse than the last. After the last shipment I predicted that one day I would receive remnants of a box with no dog food inside. The only reason I received my dog food was because the delivery person was diligent to get it to me. What the dog food was in was not even close to resembling a box and not a single joint or strip of tape was still intact. I can't imagine living on the opposite coast of the warehouse. I definitely wouldn't have received my dog food order. If PetFlow cannot secure their dog food inside boxes to actually make it to the destination, they shouldn't sell dog food.

Placed an order and got confirmation then my order was suddenly cancelled after the fact they decided they wouldn’t ship to my location.

I have been getting two cases of dog food each month for a long time now and several months ago they started showing up damaged. Each time the cans are dented and twice now I've had cans damaged to the point where they are open. Last time one was filled with black bugs. This most recent order had three cans damaged that got all over the other cans and stunk up my house. The packaging is not sufficient to protect the merchandise. I also then called your support and told them about our experience and was told I'd be credited the three most recent cans and they would put in a request to the warehouse to address the packaging. No apology, nothing done to address the past shipment issue or the gross mess we had to deal with on this most recent order.